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Customer Service Rep Administrator at Motorola Solutions

Motorola Solutions, a global leader in public safety and enterprise security, is built on the belief that their people are the foundation of everything they do. They are on a mission to create a safer future with their mission-critical technologies, and you have the chance to be a part of it.

Motorola Solutions is currently seeking a CSR Administrator to join their dynamic, fast-paced recovery environment. This fully remote position offers an opportunity to connect with a career that truly matters, contributing to a team dedicated to keeping communities, schools, and businesses secure. If you are a detail-oriented professional with a passion for customer service and account management, this could be the perfect role for you.

This role is 100% computer-based and is central to the company's asset recovery operations. The ideal candidate will be a master of organization and communication, responsible for a variety of tasks that ensure the smooth and successful recovery of collateral. Your primary duties will include:

• Account Management: You will be responsible for maintaining the orderliness of accounts, ensuring that a field agent is assigned to each one.

• Information Management: A key part of your role will be updating accounts with new information received from clients, ensuring all data is current and accurate.

• Communication Hub: You will act as a vital link, communicating any escalated issues to the appropriate client or supervisor as needed.

• Coordination and Support: While the role doesn't involve any fieldwork, you will be instrumental in facilitating the successful recovery of assigned collateral by providing clear and concise direction over the phone.

Motorola Solutions is looking for a candidate who is not only proficient in the necessary skills but also aligns with their mission-driven culture. Here are the key qualifications and experiences that will make you a strong contender:

• Experience: A minimum of two years in a customer service and account management role is required. Experience in collateral repossession, collections, asset recovery, or skip tracing would be highly beneficial.

• Technical Skills: A high level of proficiency with G-Suite, MS Office, and related applications is essential for this fully digital role.

• Communication Prowess: Excellent phone skills and the ability to give clear, concise direction are a must.

• Organizational Mastery: Strong multi-tasking and organizational skills are necessary to manage the fast-paced environment.

• Remote Work Ready: While the position is open to candidates anywhere in the US, previous experience in a remote work environment is preferred.

The salary range according to Glassdoor is $32k-$43k per year.

Collections Representative at United Health Group

Optum, a global leader in healthcare, is looking for a meticulous and driven individual to join their Patient Financial Services team. This fully remote position offers the flexibility to work from anywhere in the U.S., providing the perfect opportunity to tackle challenging and rewarding work from the comfort of your home. If you have experience in healthcare billing and collections and a passion for problem-solving, this role could be your next great career move.

Your primary responsibilities will include:

• Financial Reconciliation: You will dive deep into complex, multi-payment accounts, reconciling balances, and investigating underpayments or overpayments to ensure accuracy.

• Claims and Appeals: A significant part of your role involves reviewing Explanation of Benefits (EOBs), identifying denials, and submitting well-crafted appeal letters for underpaid claims. Experience with Arizona Medicaid, commercial follow-up, or Tricare VA claims is a huge plus.

• Contract Interpretation: You will become an expert in interpreting payer contracts to verify that payments and adjustments are correct, ensuring maximum reimbursement for services.

• Collaboration and Communication: You will work closely with various hospital departments, physician offices, and third-party payers. This role requires building strong working relationships and using your excellent customer service skills to interact with patients, government agencies, and insurance companies.

• Process Improvement: You are empowered to identify trends in payment issues and contribute to enhancing processes within the department, making a lasting impact on efficiency and accuracy.

Key Qualifications:

• Experience: A minimum of one year in healthcare billing and/or collections is required.

• Technical Skills: You should be proficient in the Microsoft Office Suite (Word, Excel, Outlook).

• Critical Thinking: The ability to analyze accounts, solve complex problems, and work independently is essential.

• Availability: You must be able to work a flexible 8-hour shift, Monday to Friday, between 8:00 am and 5:00 pm EST.

Insurance Enrollment Specialist at SureCo

SureCo, a customer-service-driven leader in innovative health solutions, is looking for a dedicated Insurance Enrollment Specialist to join their 100% remote team. It goes beyond simple data entry; you are a crucial player in ensuring a seamless and positive experience for every customer. This position requires a unique blend of precision, urgency, and collaboration. Your key responsibilities will include:

• Meticulous Processing: You will handle enrollments, plan changes, and Qualified Life Events (QLE) with exceptional attention to detail, ensuring every application is processed correctly and efficiently.

• Carrier and Member Communication: Acting as a vital link, you will answer telephone and email inquiries, track applications with carriers, and make outbound calls to both carriers and members to ensure a smooth process.

• Proactive Auditing: You will perform routine audits of plan rates and benefits, maintaining the integrity and accuracy of the 5,000+ health plan options available through SureCo’s platform.

• Cross-Functional Collaboration: Working closely with internal teams like operations and customer service, you will ensure every customer's needs are met, fostering a seamless and efficient workflow.

Key Qualifications:

• Industry Experience: Prior experience in the health insurance industry is required, with knowledge of the individual healthcare market being a significant plus.

• Exceptional Skills: You must possess strong organizational, multitasking, and problem-solving abilities, along with superb verbal and written communication skills.

• Technical Proficiency: Strong computer literacy, including proficiency in Microsoft Office and a high degree of accuracy in data entry, is essential.

• Customer-First Mindset: The ideal candidate is someone who prioritizes the customer's goals and is driven to go above and beyond to ensure their needs are met.

This 100% remote position operates on US Pacific Time and offers a competitive hourly wage of $27 - $30, with an anticipated start date the week of September 1, 2025. If you are a dedicated professional ready to contribute to a vital mission, this Insurance Enrollment Specialist role at SureCo is the perfect opportunity to advance your career.

Enrollment Specialist I at National University

A dynamic and technology-driven university is seeking a dedicated Enrollment Specialist to join its team, and this could be the rewarding career you've been searching for. As an Enrollment Specialist, you will be the primary point of contact for new students, ensuring they have a seamless and positive transition from application to their first day of class.

This role is a unique blend of advising, customer service, and administrative expertise. You are the student's advocate and guide, responsible for creating a clear pathway to success. Your essential functions will include:

• Student Relationship Management: You will build strong, trusting relationships with each student, implementing consistent follow-up strategies to keep them engaged and on track.

• Admissions and Enrollment Guidance: Leveraging advanced knowledge of university programs and admissions requirements, you will clearly communicate the necessary steps for enrollment, scheduling, and starting classes. This includes reviewing transcripts and ensuring all prerequisites are met.

• Financial Aid Navigation: You will assist students in securing funding for their education by guiding them to the appropriate financial aid channels and providing information on required documentation for tuition reduction or military funding.

• Problem-Solving: From analyzing technology-related challenges to applying critical thinking skills to complex enrollment scenarios, you will be a key problem-solver for your students.

This institution is seeking an individual with a strong student-centric focus and a knack for communication and organization. While all relevant skills and education will be considered, the ideal candidate possesses:

• Experience: One year of relevant experience in enrollment advising, admissions, or a similar role in a college setting is preferred. Experience in a call center, customer service, or education sales is also highly valued.

• Education: An Associate's degree is preferred, but an equivalent combination of education and experience will be considered.

• Key Competencies: You must be adaptable, empathetic, and an excellent communicator. Strong skills in time management, critical thinking, and conflict resolution are essential for success.

• Technical Acumen: Experience working in a technology-driven environment is a plus, as you will be using various systems to manage student information and processes.

If you are a results-oriented individual with a passion for helping others succeed, this remote Enrollment Specialist position offers a competitive hourly wage of $20.00 - $23.00 and a platform to build a meaningful career in higher education. Apply today to start making a difference, one student at a time.