8/1 Leads: 4 WFH Customer & Tech Support Jobs Hiring Now!

Clinician Support Specialist at Ambience

Ambience Healthcare, the leading AI platform for clinical documentation and workflow, is seeking a dedicated Clinician Support Specialist to join its innovative and fast-growing team. If you thrive in a fast-paced environment and are passionate about solving problems that have a real-world impact, this is the perfect opportunity for you. As a Clinician Support Specialist, you are the go-to resource for healthcare professionals using Ambience's AI platform. Your day-to-day will involve:

• Frontline Expert Support: You will deliver fast, high-quality technical assistance, helping clinicians navigate and troubleshoot the AI-powered platform that integrates with major EHRs like Epic and Oracle Cerner.

• Proactive Problem-Solving: You will not just resolve issues as they come in but also proactively identify patterns and trends, providing actionable insights to internal teams to influence product improvements.

• Resource Creation: A key part of your role will be building and refining knowledge resources, such as help articles and guides, that empower clinicians to find answers independently and make support more efficient.

• Workflow Optimization: You will continuously look for ways to raise the bar, refining support best practices and driving innovations that improve the overall clinician experience.

Ambience Healthcare is looking for a solutions-focused individual who communicates with clarity and empathy and is passionate about helping clinicians succeed.

Key Qualifications:

• Experience: You must have 2-5 years of experience in a customer or technical support role, ideally within a healthcare or SaaS environment.

• Troubleshooting Skills: You possess the ability to solve complex technical issues with speed and precision, keeping users confident in the technology.

• Communication Prowess: You excel at explaining technical concepts to various audiences and de-escalating concerns in a professional and approachable manner.

• Systems-Thinker: You have a mindset for not just solving problems but preventing them by creating smarter support systems and workflows.

The listed pay range for this role is $75k-$105K per year.

Customer Support Specialist at Trunk Tools

Of course. Here is a blog-style summary for the position at Trunk Tools, paraphrased to be original and optimized for search engines. Trunk Tools, the leading AI company revolutionizing the $13 trillion construction industry, is seeking a dedicated Support Specialist to join its hyper-growth, remote team. Backed by $70 million from top-tier investors like Insight Partners and Redpoint, Trunk Tools is at a rare inflection point, scaling rapidly to deploy its intelligent AI agents across jobsites worldwide. As a Support Specialist, you are the frontline expert and trusted guide for customers adopting Trunk Tools' AI solutions. You will be the go-to resource for field teams and end users, ensuring they get the most out of the platform from day one. This hands-on role requires a unique blend of technical curiosity and customer empathy. Your day-to-day will involve:

• Frontline Customer Support: You will be the first point of contact for all customer inquiries, resolving technical issues quickly and effectively across chat, email, and video support channels.

• Implementation and Onboarding: You will guide customers through the setup, configuration, and successful adoption of Trunk Tools' AI agents and workflows in their daily operations.

• User Enablement and Training: A key part of your role will be running product demos, answering "how-to" questions, and empowering users to self-serve by creating and maintaining high-quality documentation and training resources.

• Customer Advocacy: You will act as a vital link between the customer and internal teams, collecting user feedback and communicating insights to the Product and Engineering teams to help improve the tools.

Trunk Tools is looking for a highly organized and proactive individual who can simplify complexity and genuinely cares about making users successful.

Key Qualifications:

• Experience: You must have 2-4 years of experience in customer support, technical support, or a similar customer-facing role, ideally in a SaaS or construction tech environment.

• Problem-Solving Skills: You need strong troubleshooting abilities and must be comfortable resolving software issues in real-time.

• Communication Prowess: Excellent communication skills are essential, with the ability to explain technical concepts clearly to a diverse audience, from field superintendents to office executives.

• Technical Curiosity: You should be comfortable and eager to learn about cloud-based tools, APIs, and AI-driven workflows.

The listed pay range is $70k-$100k per year.

Billing Tech Support Specialist at Prompt

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Billing Tech Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team. They’re looking for someone willing to bring new ideas, take on big challenges, and is into doubling down on what works.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good
  
  Key Responsibilities:

• Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner

• Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer

• Support engineering ticket creation, review and prioritization

• Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system

• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations

• Improve and advocate for customer experience by identifying opportunities to enhance our product and service features

Minimum Requirements:

• 3+ years of relevant experience in customer-facing functions such as tech support or similar customer facing experience

• Medical billing background required- Physical Therapy billing strongly preferred

• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)

• Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software

• Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously

• Ability to multitask, keep records, prepare reports, and follow specific instructions

• Proficient in MS Excel

• Exceptional written and verbal communication skills

• Eagerness to learn and adopt software

The listed pay range for this role is $24-$28 per hour.

Vet Clinic Support Associate

Vetcove, a fast-growing eCommerce platform backed by Y Combinator and other top venture capitalists, is looking for a dedicated Support Associate to join its mission-driven team. As a Support Associate, you will be responsible for resolving complex support inquiries that involve software bugs and data issues. You are more than just a customer service agent; you are a technical detective and a key partner to the veterinary practices that rely on the Vetcove platform. Your day-to-day will involve:

• Technical Troubleshooting: You will investigate and resolve user-reported issues, often recreating bugs, documenting the steps, and submitting detailed tickets to the engineering team.

• Data Issue Resolution: A key part of your role will be investigating the source of data discrepancies, either resolving them directly or escalating them to the data engineering team.

• User Support and Communication: You will support Vetcove users by responding to inquiries via ticketing software (like Intercom), troubleshooting issues quickly, and explaining complex solutions in an easily digestible manner.

• Cross-Functional Collaboration: You will work closely with engineering and partner teams, providing valuable feedback on feature requests and recommendations for platform enhancements.

Vetcove is looking for a compassionate and adaptable individual with excellent communication skills and a strong desire to help customers succeed.

• Experience: You must have 1 year of relevant, technical-facing work experience, particularly in ticket-based support. Previous experience in a tech or startup environment is a plus.

• Education: A 4-Year College Degree is required for this position.

• Skills: You need excellent written and verbal communication skills, the ability to adapt quickly and manage multiple concurrent responsibilities, and a positive, team-oriented mentality.

• Mindset: The ideal candidate has patience when handling difficult situations and a strong desire to learn and grow with the company.

The listed pay range is $50k-$70k per year.