8/13 Job Leads: WFH Support Jobs (including 1 non-phone!) Hiring Now!

Customer Support Rep at Restream

Restream, a leading name in the live video and multistreaming industry, is seeking a remote Customer Support Representative to join its growing team. This role is perfect for a passionate and empathetic professional with a background in SaaS customer support and a deep understanding of the livestreaming ecosystem, including platforms like YouTube and Twitch, and tools like OBS.

As the first point of contact for Restream's global user base, you'll be responsible for providing fast and accurate assistance via live chat, email, and social media. The ideal candidate is a natural problem-solver, adept at troubleshooting technical issues related to a web-based SaaS product and collaborating with engineering teams to find resolutions.

This position requires excellent written communication skills and the ability to manage a high volume of support tickets while delivering a consistently high-quality customer experience. The role involves advocating for users, sharing valuable product feedback with various internal teams, and proactively identifying ways to improve workflows.

If you have a strong sense of ownership, a proactive mindset, and a genuine passion for helping creators succeed with live video, this fully remote opportunity with a dynamic and impactful team is for you. The assigned shift is 4 PM to 1 AM UTC, Sunday through Thursday. The pay range according to Glassdoor is $42k-$67k per year.

Member Services Agent I

A healthcare organization is looking for a Member Services Agent I to provide exceptional customer support. This role is ideal for a dedicated and empathetic individual with 2-3 years of experience in a customer service or call center environment, preferably within the healthcare industry. The position involves a mix of outbound outreach and inbound calls to engage members, explain program benefits, and assist with enrollment.

Key responsibilities include conducting member assessments, navigating members through the company's app, and providing general support. The ideal candidate will have strong verbal and written communication skills, excellent problem-solving abilities, and experience with CRM and ticketing systems. A passion for service excellence and a commitment to maintaining HIPAA regulations and member confidentiality are essential.

This role focuses on delivering personalized and effective solutions while proactively identifying opportunities to educate members about program offerings. You will be responsible for accurately documenting all interactions, escalating complex issues, and meeting performance KPIs. If you are a proactive and solutions-driven professional who thrives in a fast-paced environment and is committed to continuous improvement, this role is a great fit. The pay rate is $21 an hour.

Support Associate at Twin Health

Twin Health, a company dedicated to reversing chronic metabolic diseases with its proprietary Whole Body Digital Twin technology, is looking for a Support Associate (also referred to as a Member Support Specialist). This remote role is for a passionate and empathetic problem-solver who will serve as the first point of contact for members and care teams. The ideal candidate will be a key liaison between the member base, the clinical operations team, and the engineering support team.

The position involves troubleshooting and escalating a wide range of support issues related to the Twin digital product, user experience, and sensor-related devices. The role requires a strong customer-centric approach, excellent communication skills (both written and oral), and the ability to work in a fast-paced environment. The individual will be responsible for ensuring timely follow-up on support cases to meet service level agreements and maintain high customer satisfaction.

Experience in a technical support or customer-facing role is preferred. The successful candidate will have an in-depth understanding of the Twin product, a proactive work style, and the ability to collaborate with various teams to provide key insights that inform product and service improvements. The role is a great opportunity to contribute to a company with a mission to heal and reverse chronic disease.

Client Support Team Lead at Stitch Fix

Stitch Fix, a leading online personal styling service, is hiring a Client Support Team Lead to manage and inspire a remote team of Client Support Coordinators. The ideal candidate is a seasoned leader with at least 2-3 years of experience in a team lead role and a minimum of 4 years in customer support across various channels like phone, chat, and email. This role is a key part of the Client Support Operations team, which is committed to delivering an exceptional, personalized client experience.

As a leader, you will be responsible for driving team performance, coaching for quality and client satisfaction, and fostering a strong team culture. The position requires a proven ability to manage a remote team, handle day-to-day operational duties like scheduling and reporting, and support escalated client issues. The successful applicant will be a strong communicator, a critical thinker, and comfortable with change management in a fast-paced, unstructured environment.

This is an opportunity to join a dynamic company that leverages technology and expert stylists to disrupt the future of retail. The listed pay range for this role is $67,700 - $79,600 USD.