8/17 Job Leads & 1 YEAR OF HOME BASED HAVEN!!

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Customer Service Rep at Garner Health

Garner, one of the fastest-growing companies in the health tech space and a USA Today Top Workplace for 2025, is seeking a meticulous and empathetic Associate to join its member-facing team. If you thrive in a rapidly evolving startup environment and are committed to delivering exceptional service, this could be the career-defining opportunity you've been looking for. As a Member Support Associate, you will be a key part of delivering on Garner's mission. You will be the first point of contact for members, empowering them to access the best care at the lowest possible cost. This role requires a unique blend of professionalism, empathy, and a strong attention to detail. Your day-to-day will involve:

• Multi-Channel Member Guidance: You will deliver exceptional support via phone, chat, and email, educating members on how to maximize their healthcare benefits.

• Navigating Complex Care: You will steer members toward the highest-quality care available to them and handle complex, sensitive conversations with patience and professionalism.

• Problem De-escalation: A key function will be de-escalating situations where members are experiencing friction with their benefits, ensuring a positive and supportive experience.

• Cross-Functional Collaboration: You will work with other departments to resolve issues and act as a crucial feedback loop, escalating insights from member interactions to internal teams.

• Compliance and Security: You will be responsible for protecting member privacy and maintaining compliance with HIPAA and data security protocols in every interaction.

Garner is looking for a proactive and curious problem-solver who is open to feedback and can adapt quickly to change. This role is ideal for someone with a passion for transforming the healthcare economy.

Key Qualifications:

• Experience: You must have a minimum of 2 years of call center or customer service experience. Previous healthcare experience is preferred.

• Skills: You need clear and confident verbal and written communication skills, meticulous attention to detail, and technical proficiency with customer service platforms like Zendesk.

• Schedule: This position requires availability to work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time.

The listed pay range for this role is $22/hr.

Member Support Supervisor at Garner

Garner, an award-winning and rapidly growing health tech company, is seeking a full-time, remote Member Support Supervisor to lead a team on their fast-growing Concierge Team. As a Member Support Supervisor, you will be responsible for leading and developing a team of 8-12 Concierge Associates. Your primary mission is to ensure your team delivers exceptional, personalized support while meeting high standards for quality and timeliness. Your day-to-day will involve:

• Team Leadership and Development: You will lead and develop your team through regular team meetings, 1:1 coaching sessions, and performance management, fostering a culture of excellence and growth.

• Performance Oversight: Using a data-driven approach, you will review ticket quality and performance metrics to hold your team accountable and ensure consistent, high-quality service.

• Expert Support and Escalation: You will act as the subject matter expert for your team, handling the most complex member inquiries and serving as the primary point of resolution for escalations.

• Scheduling and Training: You will be responsible for ensuring appropriate team scheduling to meet member demand and will oversee the successful onboarding and training of new team members.

• Process Improvement: A key part of your role will be to identify and implement initiatives that enhance the member experience, relaying valuable feedback to help improve Garner’s product.

Garner is looking for a creative and calm leader with a proven track record of managing a team to drive excellent results.

Key Qualifications:

• Experience: You must have a minimum of 4 years of experience in a customer support or operations role, with demonstrated success in a team management capacity.

• Leadership Skills: You have a passion for developing team members and helping users, with the ability to think creatively and stay calm under pressure.

• Analytical Mindset: You take a data-driven approach to decision-making and process improvement.

• Startup Mentality: You desire to work in a fast-paced startup environment and have a "roll up your sleeves" attitude to get the job done.

The listed pay range for this role is $65k-$80k per year.

Customer Support Analyst at iSpot TV

iSpot, one of Seattle's hottest and fastest-growing startups, is seeking a dedicated and proactive individual to join its Customer Support team. If you thrive in complex, fast-paced environments and enjoy turning data into actionable insights, this could be the perfect opportunity to make a significant impact and grow your career. This role requires a unique blend of technical troubleshooting, data interpretation, and clear communication. Your day-to-day will involve:

• Multi-Channel Technical Support: You will respond to and resolve customer questions in a timely and accurate manner using platforms like Zendesk, while leveraging tools like JIRA and Confluence for documentation and escalation.

• Expert Problem-Solving: You will evaluate and troubleshoot complex support issues, replicating and documenting them for further escalation to engineering teams when necessary.

• Data Analysis and Reporting: A key part of your role will be to act as an "analytical storyteller," interpreting data, analyzing monthly sprints, and reporting on product deficiencies to help improve documentation and educational materials.

• Proactive Stakeholder Education: You will work to educate stakeholders on how to best utilize iSpot's solutions, helping to mitigate future issues and improve the overall customer experience.

iSpot is looking for a highly organized and detail-oriented individual who is comfortable navigating ambiguity and can manage multiple priorities effectively.

Key Qualifications:

• Communication and Collaboration Skills: You must be a proactive and responsive communicator with exceptional written and verbal skills, capable of building understanding through active listening.

• Analytical Mindset: You possess strong numerical reasoning skills, have a passion for learning new things, and can apply critical thinking to solve complex problems.

• Problem-Solving Prowess: You excel at identifying problems, analyzing data to create actionable insights, and can look at potential solutions through multiple lenses.

• Adaptability: You can easily adjust to new situations, pivot when priorities change, and are comfortable operating in a dynamic, fast-paced environment.

The listed pay range for this role is $63,280-$75,930 per year.

B2B Customer Support Rep at Keeper (Nights & Wknds)

Keeper Security, a leading provider of password, passkey, and secrets management solutions, is seeking a dedicated Customer Support Representative to join its expert B2B support team. This is your chance to gain valuable skills while working for a company trusted by millions of people and thousands of organizations worldwide. This position offers the flexibility of being 100% remote from select locations, with a hybrid option for candidates near Chicago, IL. If you are a highly organized problem-solver dedicated to providing best-in-class technical support, this could be the perfect opportunity for you. As a Customer Support Representative, you will be the voice of Keeper, providing essential support to business customers. This role requires a blend of technical knowledge and exceptional communication skills. Your day-to-day will involve:

• Multi-Channel Technical Support: You will be responsible for handling customer requests and feedback via phone, email, and tickets through Salesforce, which includes real-time troubleshooting and assistance.

• Expert Product Knowledge: A key part of your role will be to consistently stay up-to-date on Keeper's suite of cybersecurity products and policies, ensuring you can provide the most accurate information to clients.

• Issue Resolution and Escalation: You will handle a wide range of inquiries, resolving most issues directly and knowing when to escalate more in-depth problems to the Tier 2 support team.

• Building Customer Rapport: You will maintain a high level of professionalism in all interactions, working to establish a positive and trusting relationship with every customer.

Keeper is looking for a go-getter who can work both independently and as part of a team in a high-growth environment.

Key Qualifications:

• Experience: You must have 1+ years of experience in a technical support role.

• Schedule: This role requires availability for a specific shift: Tuesday through Saturday, from 6:30 pm to 2:00 am Central Time (CT).

• Skills: You need excellent communication and presentation skills (both written and verbal), and experience with Google Docs and MS Office tools.

• Preferred Qualifications: A Bachelor's degree and experience with platforms like Salesforce or ServiceNow are preferred. Technical proficiency with smartphones, tablets, and computers is also a plus.

The pay range according to Glassdoor is $37k-$51k per year.

Customer Support Advocate at TaskRabbit

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities.

Responsibilities:

• Assist users in their entire experience across our dual-side marketplace.

• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.

• Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time.

• Be proactive and work with our users to ensure exceptional service.

• Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions.

• Identify trends and provide constructive feedback to other employees and departments as necessary.

• Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent.

• Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving.

• Perform additional duties within the scope of a Customer Support Representative as required or requested.

Skills/Experience:

• Minimum 1 year of customer service experience, including handling more complex customer interactions.

• Knowledge of CRM tools is preferred.

• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.

• Tech-curious: Excellent typing skills with the ability to navigate online tools and systems.

• We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must.

• Excellent written & verbal communication skills: Have a strong command of grammar and spelling.

• Reliable & Punctual: You are an important part of our team, so excellent time management is expected.

• Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!

• Available full-time (40 hours / week): We run a 7-day-a-week business, so weekend and holiday availability is required.

Target Start Date is 9/8/2025 and the listed pay is $17.50 per hour + bonus + benefits + perks.