8/19 Job Leads: Tech, Healthcare & Finance Jobs Hiring!

Health Insurance Specialist at One Digital

OneDigital, a leading provider of benefits administration and call center support, is seeking a dedicated Health Insurance Specialist to support a major, dedicated client. In this remote role, you will be the primary point of contact for a single client, providing a high level of service and support. If you are a strong communicator with excellent organizational skills and the ability to manage multiple tasks, this could be the perfect next step in your career. As a Health Insurance Specialist, you will be responsible for the day-to-day administration of a client's health plans, including medical, life insurance, and LTD. Your day-to-day will involve:

• Comprehensive Benefits Administration: You will facilitate benefit enrollments, terminations, and changes, and work directly with insurance carriers and HRIS software partners to resolve any related matters.

• Client and Employee Support: A key part of your role will be managing and handling incoming calls from the client's employer contacts and their employees, providing prompt and empathetic responses to phone calls and emails.

• Communication and Reporting: You will be responsible for creating and distributing health insurance enrollment materials and using tools like Microsoft Excel, Outlook, and MailChimp to perform mail merges and send eligibility notifications.

• Compliance and Regulation: You will operate in compliance with HIPAA and maintain a working knowledge of other key regulations such as the ACA, COBRA, and ERISA.

OneDigital is looking for a candidate with strong analytical skills, a customer service orientation, and the ability to build collaborative relationships with internal and external partners.

Key Qualifications:

• Experience: You must have at least 2 years of experience in a role related to benefits administration, insurance, human resources, or a related technology field.

• Education: A Bachelor's Degree is preferred.

• Skills: You need excellent written and verbal communication skills, proficiency in the Microsoft Office Suite, and strong organizational and time management abilities.

• Preferred Knowledge: Familiarity with HRIS platforms like Benefitfocus or Workday and knowledge of federal and state benefits regulations are highly preferred.

This is more than just a call center job; it's an opportunity to become an integral part of a dedicated client support team within a leading national company. You will have the chance to assist in designing and documenting processes, making a real impact on the service provided.

The listed pay for this role is $25-$30 per hour.

Client Support Specialist at Aspire

Aspire and FieldRoutes, the leading SaaS providers for the landscaping, cleaning, pest control, and lawn care industries, are looking for a dedicated Client Support Specialist to join their growing team. As proud members of the ServiceTitan family, this is your chance to be part of a mission-driven company that is modernizing the entire field service industry.

This is a fully remote position where you will play a crucial role in helping thousands of businesses across the U.S. and Canada streamline their operations and accelerate their growth. If you thrive in a dynamic, fast-paced environment and are committed to exceeding client expectations, this is the perfect opportunity to make an impactful career move. As a Client Support Specialist, you will be on the front lines, resolving client issues and ensuring they get the most value out of the software platform. This role requires a full understanding of the software and a superb ability to communicate its functionality. Your day-to-day will involve:

• First-Level Technical Support: You will be the first point of contact for clients, responding to and troubleshooting issues reported through a formal ticketing system (Jira and Salesforce experience is a plus), emails, and phone calls.

• Expert Problem-Solving: A key part of your role will be to pinpoint the cause of issues, establish reproducible conditions, and clearly document scenarios for resolution.

• Independent Software Testing: You will work independently to test client-identified software bug fixes and enhancements before they are released, ensuring a high-quality solution.

• Client and Internal Communication: You will maintain clear, concise communication with clients to keep them informed, while also providing timely feedback on product design and functionality to internal teams.

Aspire and FieldRoutes are looking for a candidate with good communication skills who can work with all levels of an organization. Their "Be Human With Us" philosophy means they encourage people from all backgrounds to apply.

Key Qualifications:

• Experience: You must have a minimum of 1 year of experience in a customer service, client-facing, or account management role. Experience in a SaaS environment is preferred but not required.

• Skills: You need good communication skills and the ability to work independently to solve client challenges.

• Technical Acumen: Experience with issue reporting and tracking systems like Jira and Salesforce is a plus.

The listed pay for this role is $19.42-$25.96 per hour.

Complaints Analyst at Square/Block

Square Financial Services (SFS), the FDIC-insured bank within Block (formerly Square), is looking for a dedicated Complaints Analyst to join its 100% remote team. In this vital role, you will be on the front lines of customer feedback, helping to investigate and resolve loan complaints while ensuring the highest standards of professionalism and care. If you have excellent problem-solving skills and thrive in a fast-paced, independent work environment, this is the perfect opportunity to grow your career with a leader in the fintech industry. As a Complaints Analyst, you will be responsible for reviewing, investigating, and responding to customer complaints related to consumer and business loans. Your day-to-day will involve:

• Complaint Investigation and Resolution: You will review, categorize, and conduct in-depth investigations into loan-related complaints, drafting professional and empathetic responses to customers.

• Cross-Functional Collaboration: A key part of your role will be partnering with Customer Success, Risk, Compliance, and Legal teams to ensure all issues are handled appropriately.

• Trend Analysis and Insights: You will track complaint trends and share valuable insights with the broader team to help drive continuous improvement and prevent future issues.

• Risk Escalation: You will be responsible for identifying and escalating any potential legal, regulatory, or compliance concerns to the appropriate teams.

Square Financial Services is looking for a candidate with strong communication skills and the ability to work independently to solve problems effectively.

• Experience: You must have 1-2 years of experience in customer service, compliance, or complaints handling, with a preference for experience in the financial services industry.

• Skills: You need strong written and verbal communication skills, a keen attention to detail, and excellent problem-solving abilities.

• Technical Acumen: While not required, experience with CRM systems and a Bachelor's degree are a plus.

This is more than just a customer service job; it's an opportunity to be part of an innovative, in-house bank at one of the world's leading technology companies.

The listed pay for this role ranges per zone (shown on job description) and ranges from $22.74-$45.48 per hour.

Complaints Analyst at Square/Block

Cash App, a global leader in financial technology and part of the Block, Inc. family, is seeking a driven Escalation Specialist to join its Cash Manager Escalations Team. In this remote role, you will be on the front lines, handling complex Tier 2 complaint escalations and providing real-time guidance to front-line advocates. If you have a customer-first mindset and a strong commitment to compliance, this is the perfect opportunity to take on a challenging and rewarding role with one of the biggest names in fintech. As an Escalation Specialist, you are the go-to expert for the most significant and sensitive customer concerns. Your primary mission is to de-escalate challenging situations, mitigate business risk, and empower consumers through clear communication, all while adhering to strict regulatory policies. Your day-to-day will involve:

• Tier 2 Complaint Management: You will investigate, manage, and resolve escalated customer complaints across multiple channels, including voice, chat, and email, all within the established Cash App Complaint Program SLAs.

• Real-Time De-escalation: A critical part of your role will be handling interactions with customers who may be highly agitated or frustrated, using your expertise to navigate and resolve their issues.

• Root-Cause Analysis: You will perform thorough root-cause analyses on complaints to identify systemic or operational issues, informing corrective actions to reduce future escalations.

• Cross-Functional Collaboration: You will work closely with Product, Technology, Risk, and Compliance teams to drive continuous improvements and ensure efficient and effective complaint resolution.

Cash App is looking for a candidate with proven experience in managing advanced customer escalations in a regulated environment, who can maintain empathy and professionalism even in high-pressure situations.

Key Qualifications:

• Experience: You must have proven experience in managing Tier 2 (or higher) complaint escalations. A minimum of 3 years in a customer support or escalation management role, preferably in financial services or fintech, is highly desirable.

• Skills: You need exceptional written and verbal communication skills, strong analytical abilities to assess situations quickly, and the ability to work effectively across different functions.

• Availability: Weekend availability is required for this position.

The listed pay for this role ranges per zone (shown on job description) and ranges from $19.71-$39.47 per hour.