8/22 Leads:4 Support Based Roles Hiring Now!

AI QA Specialist at Notion

Notion, the all-in-one workspace trusted by millions, is seeking an AI Support QA Specialist to join its innovative team. This is a 6-month, remote-friendly contractor role with the potential to extend, where you will be at the forefront of ensuring Notion's AI-powered support meets the highest standards of quality. As an AI Support QA Specialist, your primary mission is to raise the quality bar for Notion’s AI chat and email experiences. You will be a critical partner in validating and improving the accuracy of AI-driven support systems, turning your insights into actionable improvements. Your day-to-day will involve:

• Systematic QA Reviews: You will perform routine, structured quality assurance reviews of AI support interactions, analyzing them for both qualitative and quantitative accuracy.

• AutoQA System Validation: A key part of your role will be to accelerate the validation of Notion’s AutoQA scoring system, ensuring its metrics are accurate both before and after feature launches.

• Improving AI and Knowledge Systems: You will translate your QA findings into concrete recommendations and updates for Notion’s conversational design and CX knowledge base, directly influencing how the AI communicates.

• Cross-Functional Collaboration: You will partner closely with User Operations, CX leadership, and an internal QA Ambassador program to ensure all quality efforts align with strategic initiatives.

Notion is looking for a collaborative and organized individual with a critical eye for detail and strong analytical skills.

Key Qualifications:

• Experience: You must have experience in a Customer Experience role as a Product Specialist or QA Specialist, with a background in analyzing support responses (both human and AI-driven) at scale.

• Skills: You need strong written communication skills, the ability to work independently, and the talent to turn insights into clear, actionable steps.

• Nice-to-Haves: Deep knowledge of Notion's product is a significant plus. Experience with QA platforms like MaestroQA, familiarity with conversational design, and knowledge of AI prompt engineering are also highly desirable.

The pay for this role was not listed. Here is some salary info for this type of role in general according to Wellfound.

Customer Support Agent at Zebedee

ZBD, an innovative company at the forefront of the play-to-earn movement, is seeking a dedicated Customer Support Agent to join its fully remote, global team. ZBD's unique platform allows users to earn real Bitcoin by playing games and empowers developers to integrate micro-rewards into their apps and games using the Lightning Network. If you are an independent problem-solver who thrives in a remote environment, this is the perfect opportunity for you. As a Customer Support Agent, you will be the initial point of contact for a diverse community of ZBD users, including gamers and developers.This role requires a blend of technical troubleshooting and excellent communication skills. Your day-to-day will involve:

• Multi-Channel Technical Support: You will field support chats and emails from users with inquiries about app functionality, usability, and connectivity, using tools like Zendesk.

• Expert Problem-Solving: A key part of your role will be to identify, investigate, and resolve user support requests for the entire suite of ZBD apps and services.

• User Guidance and Troubleshooting: You will guide users through diagnostic and troubleshooting processes, often providing clear written instructions to help them identify and resolve their challenges.

• Knowledge Base Contribution: You will spot trends in user issues and identify opportunities to improve and develop new content for the customer-facing knowledge base.

ZBD is looking for a candidate with a professional and pleasant manner who can explain technical issues to both technical and non-technical users.

Key Qualifications:

• Experience: At least 1 year of experience in customer technical support is highly preferred.

• Skills: You need excellent verbal and written communication, strong analytical and problem-solving abilities, and proficiency with collaboration tools like Microsoft Office Suite.

• Technical Acumen: You should have strong familiarity with the Zendesk suite of tools and experience supporting mobile apps and services.

• Bonus Points: General knowledge of Bitcoin (especially the Lightning Network) and prior work experience in the gaming or digital payments industries are significant pluses.

There is no listed pay for this role unfortunately.

Senior Customer Support Agent

Phantom, the leading self-custodial crypto wallet trusted by millions, is seeking a Senior Customer Support Agent to lead best-in-class live chat support for its new debit card and banking products. In this confidential, high-impact role, you will be at the forefront of merging traditional finance with the world of cryptocurrency, supporting unreleased, cutting-edge offerings. If you have a background in premium financial services and are looking for a challenging role with a major player in the crypto space, this is the perfect opportunity for you.

As a Senior Customer Support Agent, you will be the go-to expert for Phantom's most complex and sensitive debit card and banking issues. You will not only resolve high-stakes problems in real-time but also coach teammates and build the processes that define a new standard of customer care. Your day-to-day will involve:

• Expert Live Chat and Dispute Resolution: You will be responsible for handling the end-to-end resolution of complex issues, including card activation, merchant disputes, fraud holds, and Reg E/EFTA disputes and chargebacks.

• Risk and Fraud Triage: A key part of your role will be to identify and escalate risk patterns like account takeovers or friendly fraud, and recommend mitigations to protect both the user and the platform.

• Process Building and Mentorship: You will be a "QA bar-raiser," creating and maintaining runbooks and help content, standardizing workflows, and mentoring Tier 1 agents to improve the quality of support across the team.

• Cross-Functional Collaboration: You will act as a vital link between the customer and internal teams, working with Product, Engineering, and Risk/Compliance to triage bugs, influence policy, and provide customer-backed input for the product roadmap.

Phantom is looking for a candidate with deep domain knowledge in financial services, a strong compliance mindset, and the ability to make critical decisions under pressure.

Key Qualifications:

• Experience: You must have 4-7+ years of customer support experience in cards, banking, brokerage, or payments, with at least 2+ years handling complex live chat or concierge-level service.

• Domain Knowledge: You should be familiar with the card lifecycle, dispute/chargeback flows, and banking rails (ACH, wires, RTP).

• Compliance Mindset: A working knowledge of KYC/AML, Reg E disputes, and PII handling is required.

• Big Plus: While not required, crypto support experience (self-custody wallets, on-chain transfers, etc.) is a major advantage.

There is no listed pay for this role unfortunately. The closest I could find for a role under this title is $36k-$44k per year according to Glassdoor for a standard customer service role...which means this one being a senior position should pay more.

Provider Enrollment Rep at Optum/UHG

Optum, a global healthcare leader and part of the UnitedHealth Group, has an immediate opening for a Credentialing Representative to join its national remote team. This is a significant opportunity to be part of a mission-driven organization dedicated to improving health outcomes on a global scale. As a Credentialing Representative, you will play a vital role in ensuring that behavioral health providers are properly enrolled, a critical step in connecting people with the care they need. This position requires a great depth of knowledge, the ability to solve complex problems, and meticulous attention to detail. Your day-to-day will involve:

• High-Volume Application Processing: You will be responsible for processing a high volume of provider applications and re-applications (10-15 daily), including the initial mailing, review, and loading into a database tracking system.

• Payer Enrollment and Follow-Up: A key part of your role will be submitting provider enrollment applications to numerous commercial payers, specifically within states like Oklahoma, Hawaii, Arizona, California, and others. You will also manage all follow-ups and issue resolutions with these payers.

• Compliance and Auditing: You will work with very exacting standards, including NCQA, CMS, and state credentialing requirements. You will also conduct audits and provide feedback to reduce errors and improve internal processes.

• Team Collaboration and Resource: You will act as a technical resource and facilitator for your team, helping to resolve conflicts and serving as a key member on project teams.

Optum is looking for a candidate with a proven track record in high-volume behavioral health provider enrollment and a deep understanding of government and payer regulations.

Key Qualifications:

• Experience: You must have 2+ years of experience in submitting 10-15 behavioral health provider payer enrollment applications daily.

• State-Specific Payer Knowledge: You need 2+ years of experience submitting applications and handling follow-ups with at least 10 different payers across a specific list of states, including Oklahoma, Hawaii, Arizona, Wisconsin, Minnesota, California, Washington, Oregon, and Nebraska.

• Compliance Expertise: 2+ years of experience working with compliance workflows, including NCQA policies, and researching government regulatory information is required.

• Schedule: You must be able to work an 8-hour shift from 8:00 am to 5:00 pm Central Time (CST).

The listed pay range for this role is $16.88 to $33.22 per hour.