8/31 Job Leads: 5 WFH Customer Support Jobs in Tech

Vet Clinic Support Associate at Vetcove

Vetcove, a fast-growing eCommerce platform backed by Y Combinator and other top venture capitalists, is looking for a dedicated Support Associate to join its mission-driven team. Vetcove's platform is used by more than 17,000 veterinary hospitals to compare, buy, and manage their supplies all in one place. In this 100% remote role, you will be a crucial part of ensuring a seamless experience for this vibrant community. If you are a proactive self-starter who thrives in a fast-paced team environment, this is the perfect opportunity for you. As a Support Associate, you will be responsible for resolving complex support inquiries that involve software bugs and data issues. You are more than just a customer service agent; you are a technical detective and a key partner to the veterinary practices that rely on the Vetcove platform. Your day-to-day will involve:

• Technical Troubleshooting: You will investigate and resolve user-reported issues, often recreating bugs, documenting the steps, and submitting detailed tickets to the engineering team.

• Data Issue Resolution: A key part of your role will be investigating the source of data discrepancies, either resolving them directly or escalating them to the data engineering team.

• User Support and Communication: You will support Vetcove users by responding to inquiries via ticketing software (like Intercom), troubleshooting issues quickly, and explaining complex solutions in an easily digestible manner.

• Cross-Functional Collaboration: You will work closely with engineering and partner teams, providing valuable feedback on feature requests and recommendations for platform enhancements.

Key Qualifications:

• Experience: You must have 1 year of relevant, technical-facing work experience, particularly in ticket-based support. Tech or start-up work experience is a plus.

• Education: A 4-Year College Degree is required for this position.

• Skills: You need excellent written and verbal communication skills, the ability to adapt quickly and manage multiple concurrent responsibilities, and a positive, team-oriented mentality.

This is more than just a support job; it's an opportunity to join a well-funded, growth-stage company that is modernizing a massive industry. You'll be part of a collaborative team that is passionate about helping veterinarians spend more time giving care and less time on administrative tasks.

The listed pay range for this role is $50k-$70k per year.

Customer Service Rep at Promenade

BloomNation, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join its vibrant and supportive team. In this remote role, you will be the first point of contact for a community of valued customers and talented floral partners. If you are a solutions-oriented individual who thrives in a fast-paced environment and loves building relationships, this is the perfect opportunity to grow your career. As a Customer Service Representative, you will be the friendly and efficient voice of the company, providing top-notch Tier 1 support. Your primary mission is to ensure an outstanding experience for every user by going the extra mile to resolve their concerns. This role requires a blend of problem-solving, product expertise, and a positive attitude. Your day-to-day will involve:

• Multi-Channel User Support: You will be responsible for providing friendly and accurate support to both customers and floral partners via phone and email.

• Problem-Solving with a Smile: A key part of your role will be to listen to inquiries, diagnose issues, and provide helpful, effective solutions with a caring demeanor.

• Technical Escalation: You will learn to accurately identify complex technical issues and escalate them to the engineering team for resolution.

• Product Expertise and Advocacy: You will become an expert on the BloomNation platform, helping customers and partners maximize its use to grow their local businesses.

BloomNation is looking for a natural relationship builder who is tech-savvy and can maintain a positive attitude under pressure.

Key Qualifications:

• Experience: Previous experience in a customer-facing role is highly valued, and experience in the retail or service industry is a significant plus.

• Communication Skills: You must have exceptional communication skills, with the ability to convey information clearly and effectively both in writing and over the phone.

• Mindset: The ideal candidate is an optimistic, friendly, and caring individual who is passionate about supporting small businesses.

• Technical Acumen: You should be comfortable learning and using various support tools; experience with Salesforce or similar platforms is a plus.

The listed pay range for this role is $16-$20 per hour.

Client Support Specialist I at ServiceTitan

Aspire and FieldRoutes, the leading SaaS providers for the landscaping, cleaning, pest control, and lawn care industries, are looking for a dedicated Client Support Specialist to join their growing team. As proud members of the ServiceTitan family, this is your chance to be part of a mission-driven company that is modernizing the entire field service industry. This is a fully remote position where you will play a crucial role in helping thousands of businesses across the U.S. and Canada streamline their operations and accelerate their growth. As a Client Support Specialist, you will be on the front lines, resolving client issues and ensuring they get the most value out of the software platform. This role requires a full understanding of the software and a superb ability to communicate its functionality. Your day-to-day will involve:

• First-Level Technical Support: You will be the first point of contact for clients, responding to and troubleshooting issues reported through a formal ticketing system (Jira and Salesforce experience is a plus), emails, and phone calls.

• Expert Problem-Solving: A key part of your role will be to pinpoint the cause of issues, establish reproducible conditions, and clearly document scenarios for resolution.

• Independent Software Testing: You will work independently to test client-identified software bug fixes and enhancements before they are released, ensuring a high-quality solution.

• Client and Internal Communication: You will maintain clear, concise communication with clients to keep them informed, while also providing timely feedback on product design and functionality to internal teams.

Aspire and FieldRoutes are looking for a candidate with good communication skills who can work with all levels of an organization and is passionate about helping clients succeed.

Key Qualifications:

• Experience: You must have a minimum of 1 year of experience in a customer service, client-facing, or account management role. Experience in a SaaS environment is preferred but not required.

• Skills: You need good communication skills and the ability to work independently to solve client challenges.

• Technical Acumen: Experience with issue reporting and tracking systems like Jira and Salesforce is a plus.

The listed pay range for this role is $19.42-$25.96 per hour.

Customer Experience Associate at Found

Found, an innovative fintech company building a business bank for the self-employed, is seeking a Customer Experience (CX) Associate to join its mission-driven, remote team. As a Customer Experience Associate, you will be in constant conversation with Found's customers, supporting them at every stage of their journey. Your insights will be crucial in helping to improve the product and make Found an effortless part of our customers' work lives. This role requires a blend of empathy, problem-solving, and a passion for advocacy. Your day-to-day will involve:

• Multi-Channel Customer Support: You will be responsible for supporting customers via phone, chat, and email channels, answering questions and resolving issues with a focus on empathy and efficiency.

• Acting as the Voice of the Customer: A key part of your role will be to represent the customer's perspective to the product, engineering, and design teams, communicating trends and feedback to drive meaningful improvements.

• Knowledge Base Curation: You will help maintain and improve Found's customer-facing Help Center, creating and updating articles to empower users to find the information they need.

• Process Improvement and AI Operations: You will help identify gaps in internal CX processes and contribute to AI operations tasks, ensuring that all automated services sound like Found.

Found is looking for a team member who is passionate about helping independent professionals manage their businesses and is comfortable in a dynamic, remote environment.

Key Qualifications:

• Experience: You must have 2+ years of experience providing outstanding customer support in a tech or startup environment.

• Skills: You need excellent written and verbal communication skills, an aptitude for productive phone conversations, and experience with common CX platforms like Zendesk, Salesforce, or Intercom.

• Schedule: This role requires you to work Monday through Friday, from 9 am to 5 pm Eastern Time (ET).

• Bonus Points: First-hand experience as a freelancer or a basic understanding of banking, personal finance, or taxes are a plus.

This is more than just a support job; it's an opportunity to have a direct impact on how a company builds its product and serves its community. You'll be part of a team that is building essential tools to give self-employed people the security and peace of mind they deserve.

The listed pay range for this role is $30-$33 per hour.

Weekend Customer Experience Associate at Found

Found, an innovative fintech company building a business bank for the self-employed, is seeking a Customer Experience (CX) Associate to join its mission-driven, remote team. As a Customer Experience Associate, you will be in constant conversation with Found's customers, supporting them at every stage of their journey. Your insights will be crucial in helping to improve the product and make Found an effortless part of our customers' work lives. This role requires a blend of empathy, problem-solving, and a passion for advocacy. Your day-to-day will involve:

• Multi-Channel Customer Support: You will be responsible for supporting customers via phone, email, and social media channels, answering questions and resolving issues with a focus on empathy and efficiency.

• Acting as the Voice of the Customer: A key part of your role will be to represent the customer's perspective to the product, engineering, and design teams, communicating trends and feedback to drive meaningful improvements.

• Knowledge Base Curation: You will help maintain and improve Found's customer-facing Help Center, creating and updating articles to empower users to find the information they need.

• Process Improvement and AI Operations: You will help identify gaps in internal CX processes and contribute to AI operations tasks, ensuring that all automated services sound like Found.

Found is looking for a team member who is passionate about helping independent professionals manage their businesses and is comfortable in a dynamic, remote environment.

Key Qualifications:

• Experience: You must have 2+ years of experience providing outstanding customer support in a tech or startup environment.

• Skills: You need excellent written and verbal communication skills, an aptitude for productive phone conversations, and experience with common CX platforms like Zendesk, Salesforce, or Intercom.

• Schedule: This role requires you to work Sunday through Thursday, from 9 am to 5 pm Eastern Time (ET).

• Bonus Points: First-hand experience as a freelancer or a basic understanding of banking, personal finance, or taxes are a plus.

This is more than just a support job; it's an opportunity to have a direct impact on how a company builds its product and serves its community. You'll be part of a team that is building essential tools to give self-employed people the security and peace of mind they deserve.

• Compensation: The anticipated wage range for this role is a competitive $30 to $33 per hour.

If you are a talented and passionate CX professional ready to help build the safety net for self-employment, apply today to become a Customer Experience Associate at Found.

The listed pay range for this role is $30-$33 per hour.