8/8 Job Leads: 4 Remote Customer Support Roles Currently Hiring

Customer Experience Rep at Solace

Solace, a fast-growing healthcare advocacy marketplace, is seeking a dedicated Customer Experience Representative to join its lean, mission-driven, and fully remote team. If you thrive in a fast-paced, intense environment and are ready to contribute meaningfully to a team that is redefining healthcare, this is the role for you. As a Customer Experience Representative, you will be the first point of contact for the entire Solace community, providing world-class support to both patients and the expert advocates who guide them. This role requires a unique blend of empathy, technical troubleshooting, and creative problem-solving. Your day-to-day will involve:

• Multi-Channel Support: You will be the voice of Solace, resolving client and advocate inquiries via phone, email, and chat with precision and heart.

• Troubleshooting and Problem-Solving: A key part of your role will be acting as a natural troubleshooter, asking the right questions to get to the root of any issue and confidently guiding users through basic technical problems.

• Onboarding and Feedback Loop: You will support new clients during their first experiences with the platform, gathering and tracking their feedback to help create a world-class experience for all users.

• Building Strong Relationships: You will form quick, supportive bonds with clients and advocates, helping them feel heard and understood as you resolve their complex issues.

Solace is looking for a team player with a "get it done" mentality who is not afraid to suggest solutions and thrives under pressure. Empathy is your superpower, and you are confident working through even the toughest conversations.

Key Qualifications:

• Mindset: You are a detail-oriented, creative problem-solver who is comfortable with giving and receiving feedback. You are flexible, willing to jump in and assist with anything, and thrive in a fast-paced, sometimes hectic environment.

• Skills: You are a quick learner with strong troubleshooting abilities and the confidence to work through issues with users.

• Communication Prowess: You excel at forming connections and can confidently manage interactions with clients, even when they are upset.

The listed salary for this role is $45,000 per year plus equity.

Customer Care Rep at Ruggable

Ruggable, a leading direct-to-consumer (DTC) brand that is disrupting the home décor industry with its patented washable rugs, is looking for three new full-time Consumer Care Representatives to join its team. This is your opportunity to become the voice of a fast-growing, venture-backed startup with a loyal customer base. If you thrive in a fast-paced environment and are dedicated to delivering excellent service, this remote position could be the perfect fit for you. As a Consumer Care Representative, you will be on the front lines, interacting directly with Ruggable's North American customers and ensuring they have a positive experience. This role requires high empathy, efficiency, and the ability to act as a true product expert. Your day-to-day will involve:

• Multi-Channel Customer Support: You will be the primary point of contact for customers, delivering exceptional service and resolving inquiries via phone, email, and live chat.

• Expert Problem-Solving: You will provide timely and thorough resolutions to a variety of common customer questions, including returns, cancellations, exchanges, order tracking, and product recommendations.

• Product and Brand Ambassadorship: A key part of your role will be to maintain a deep understanding of Ruggable's products, website, and features, acting as an expert guide for customers.

• Continuous Improvement: You will communicate with management to escalate complex problems and recommend solutions, playing an active role in bettering the overall customer experience.

Ruggable is looking for a self-starter and team player who is responsible, detail-oriented, and can effectively multi-task in a dynamic work environment.

Key Qualifications:

• Communication Skills: You must have professional written and verbal communication skills with the ability to handle inbound phone and chat inquiries with empathy and efficiency.

• Technical Proficiency: You should be proficient with spreadsheet applications like Google Sheets or Microsoft Excel.

• Preferred Experience: While not required, previous experience with e-commerce companies and familiarity with platforms like Zendesk and Shopify is highly preferred.

The listed pay for this role is $17.50 per hour.

Dojo Tutor Support Agent at Dojo

ClassDojo, the #1 communication app for K-12 schools, is seeking a dedicated CX Support Agent to support its new Dojo Tutor experience. ClassDojo is on a mission to give every child on Earth an education they love, and they've assembled a world-class team from companies like Netflix, Instagram, and Stripe to make it happen. As a CX Support Agent for Dojo Tutor, you are far more than a typical support representative. You will be responsible for handling complex and sensitive cases, ensuring a high level of trust and satisfaction for both the tutors and the families using the platform. This role requires strong judgment, emotional intelligence, and a knack for problem-solving. Your day-to-day will involve:

• High-Stakes Issue Resolution: You will manage intricate situations, including billing disputes, subscription cancellations, privacy or safety concerns, and urgent scheduling issues with professionalism and care.

• Real-Time Support: You will provide immediate assistance to tutors and families, troubleshooting technical access issues, updating schedules, and ensuring everyone has the information they need for a successful session.

• Complex Case Management: A key part of your role will be resolving advanced issues like significant billing adjustments, tutor reassignments, and refunds, ensuring outcomes that build trust in the platform.

• Cross-Functional Collaboration: You will act as a knowledge resource for the team, identifying trends, reporting bugs, and collaborating with internal teams to improve the overall user experience.

ClassDojo is looking for a candidate who can de-escalate tense situations, handle high-stakes interactions with confidence, and thrives in a fast-paced environment.

Key Qualifications:

• Experience: You must have 3+ years of customer service experience, with a focus on complex issue resolution via email and chat.

• Technical Aptitude: Experience with tools like Zendesk, Zoom, and Stripe is preferred. You should be familiar with subscription management and comfortable troubleshooting basic technical issues.

• Communication Skills: Excellent written and verbal communication skills are essential for explaining solutions and building rapport with both parents and tutors.

• Emotional Intelligence: A strong ability to de-escalate tense situations, build trust, and foster positive relationships is a core requirement of this role.

  The pay for this role is $1950.00 per month.

Customer Service Rep at Beyond Finance

Beyond Finance, a forward-thinking fintech company, is seeking a Customer Service Representative to join its rapidly growing and mission-driven team. This is your chance to be part of an organization that has already helped over 700,000 clients on their path out of crippling debt.

In this fully remote role, you will be the caring voice of Beyond Finance, guiding clients from enrollment through to graduation of their financial hardship programs. If you have a "second-to-none" work ethic and are looking for a role where you can make a profound, positive impact, this is the perfect opportunity for you.

What Your Role Will Be: The Caring Voice of Beyond Finance

As a Customer Service Representative, you are the primary point of contact for clients, delivering a "white glove" service standard that is critical to their success. This role requires a unique blend of empathy, critical thinking, and a people-focused approach. Following a comprehensive four-week training program, your day-to-day will involve:

• High-Volume Client Support: You will manage a high volume of inbound and outbound client phone calls, responding to requests, anticipating unstated needs, and educating clients on their financial programs in a remote call center environment.

• First-Call Resolution: A key part of your role will be to proactively identify, analyze, and resolve client issues using active listening and critical thinking, aiming to solve problems on the very first call.

• Cross-Functional Collaboration: You will develop and maintain positive client relations and work with other departments to ensure all requests and questions are handled in a timely and appropriate manner.

• Technical Navigation and Documentation: You will be responsible for operating and navigating multiple computer programs and systems simultaneously, researching information and meticulously documenting all client interactions in the CRM database.

Beyond Finance is looking for an individual with a positive and passionate attitude about customer service and the ability to handle both routine and complex inquiries with patience and kindness.

Key Qualifications:

• Experience: A minimum of 1 year of call center experience is required, with a preference for experience in a high-volume setting.

• Skills: You must have strong computer technical skills, excellent communication abilities (written, verbal, and listening), and effective time management and organizational skills.

• Mindset: The ideal candidate has a people-focused, solution-oriented mindset and can operate with understanding, empathy, and patience.

• Bilingual: Being bilingual in Spanish is a preferred but not required qualification.

This is more than just a call center job; it's an opportunity to be part of a rapidly growing organization where helping people is the number one goal. You will be supported by a team and a culture focused on compliance, ethics, and compassionate care.

• Compensation: The base salary range for this position is $19 to $20 per hour, with the actual pay depending on skills, experience, and location.

If you are a dedicated professional ready to guide everyday Americans toward a brighter financial future, apply today to become a Customer Service Representative at Beyond Finance.