9/18/25 Jobs: WFH Nonclinical Healthcare Jobs Hiring up to $100k/yr
Remote Healthcare Opportunities up to 6 figures
DAILY LEADS
9/18/20253 min read
Customer Support Specialist at Abridge
Abridge, an AI-powered healthcare company, is seeking a Customer Support Specialist to deliver exceptional assistance to users of its clinical documentation platform. In this role, you’ll serve as the first point of contact for both enterprise partners and individual users—troubleshooting issues, answering questions, and ensuring smooth product experiences. This is a key opportunity to help shape what world-class customer support looks like at a fast-growing healthtech company.
Key Responsibilities:
Provide timely, accurate responses to user inquiries through multiple support channels.
Troubleshoot product-related issues and escalate complex cases as needed.
Capture and relay user feedback to product and operations teams to improve workflows.
Maintain detailed case records in CRM/ticketing systems.
Apply curiosity and problem-solving to uncover root causes and deliver effective solutions.
Contribute to a culture of excellence by supporting process improvements and knowledge sharing.
Qualifications to Apply:
2+ years of Tier-1 or lead customer support experience, ideally in tech or SaaS.
Strong communication skills with the ability to explain technical concepts clearly.
Highly organized with strong attention to detail and ability to multitask.
Comfortable working in a fast-paced, high-growth environment.
Technical proficiency with CRM/ticketing systems; bonus if experienced in regulated industries like healthcare.
💰 Compensation: $41–$48/hour (depending on location) + full benefits (health, dental, vision, PTO, parental leave, potential equity).
Application Support Specialist at Videa Health
VideaHealth, a dental AI company spun out of MIT, is searching for an Application Support Specialist to be the expert resource for its dental-practice users of VideaAI. You’ll help customers navigate the product, solve tech problems, and ensure a smooth experience as they integrate AI into their dental workflows.
Key Responsibilities:
Provide Tier 1 and Tier 2 support via phone, email, and possibly live chat.
Troubleshoot technical and user-facing issues; escalate bugs or feature requests to Product or Engineering teams when needed.
Manage the support ticket queue and day-to-day workflow in line with SLAs.
Analyze support trends and performance metrics; suggest process documentation or product improvements.
Create and maintain support documentation (both internal and external).
Maintain strong product knowledge, collaborating cross-functionally (Customer Success, Product, Engineering) to ensure issues are resolved and users are well supported.
Qualifications to Apply:
2+ years of SaaS technical/support experience, especially in fast-growing or startup environments.
Proven ability to resolve complex technical issues and deliver excellent customer service.
Strong organizational, multitasking, and documentation skills.
Analytical mindset; ability to use logs, possibly SQL, to investigate issues.
Good communication skills; ability to work independently and as part of a team. 1
Experience in dental or healthcare tech is a plus.
đź’° Compensation: There was no listed pay for this role. However, on their Glassdoor page the majority of their tech forward roles pay 6 figures.
Operations Analyst at Arine
Arine is a healthcare tech & clinical services company transforming medication management through SaaS, AI, and data science. The company focuses on helping patients (especially those taking multiple medications or with complex health conditions) get safer, more effective care. Their tools aim to reduce waste, harm, and hospitalizations in healthcare.
Key Responsibilities:
Track & analyze performance metrics for clinical, implementation, and support teams.
Improve systems and workflows to help delivery teams scale efficiently.
Coordinate projects involving cross-functional teams (Product, Engineering, Implementation, Client Success).
Maintain, update, and document standard operating procedures and internal workflows.
Manage and administer tools used by Operations (telephony, SMS, IVR, etc.).
Pull, organize, and analyze operational data to support reporting and decision-making.
Provide day-to-day support to ensure the success of Clinical, Implementation, and Tech Support teams.
Spot and suggest improvements to processes and tools.
Qualifications to Apply:
2-5 years experience in operations, project coordination, or analyst type roles; healthcare or tech experience is a plus.
Strong curiosity, proactive attitude; eagerness to learn and grow.
Comfort with basic analytics: spreadsheets, dashboards, etc.
Familiar with tools like Jira, Smartsheets, Asana or similar.
Excellent organizational, communication, and documentation skills.
Ability to juggle multiple tasks, adapt in a fast-paced startup environment.
Interest in healthcare innovation and population health.
đź’° Compensation: $100,000-$130,000/year (base), depending on experience & location.
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