9/2 Job Leads: 4 Remote Jobs in Healthcare & Tech

Patient Access Call Center Rep at Brave Health

Brave Health is on a mission to transform lives by making high-quality mental health care accessible to everyone, especially underserved communities. They are seeking a compassionate and organized Access Counselor to join their dedicated team. This is a vital, remote role where you will be the first point of contact for individuals starting their mental health journey. As the welcoming voice of Brave Health, you will guide patients every step of the way. This isn't just a scheduling job; you are a crucial link in providing life-changing care.

Your key responsibilities will include:

• Engaging Patients: Connect with new and current patients through phone calls, texts, and emails to schedule appointments and drive engagement.

• Educating and Supporting: Inform patients about available services, such as BPS assessments and medication management, and assist them with completing necessary forms.

• Ensuring a Seamless Experience: Help patients by verifying insurance, troubleshooting technical issues, and maintaining accurate records while upholding strict HIPAA compliance.

This position is perfect for someone with excellent communication skills who thrives on helping people. You will be the face of the organization, ensuring every patient feels supported and valued from their very first interaction.

The listed pay for this role is $18/hr.

Healthcare Customer Service Advisor at Claritev

Claritev is an innovative team of professionals on a mission to bend the cost curve in healthcare, and they are seeking a dedicated Service Advisor to join their dynamic, work-from-home team. If you excel at customer service and want to grow your career in the healthcare industry, this opportunity is for you. As a remote Service Advisor, you will be a key player in a fast-paced, inbound call center environment. Your primary goal is to provide an exceptional customer experience by professionally and efficiently responding to a wide range of inquiries from customers.

Your daily duties will include:

• Resolving Inquiries: Skillfully address and resolve customer requests, documenting all cases in the tracking system according to established guidelines.

• Providing Quality Service: Meet and exceed standards for quality, productivity, and customer satisfaction.

• Ensuring Compliance: Handle sensitive data with care, ensuring full compliance with HIPAA regulations.

• Being a Team Player: Collaborate with colleagues across departments to identify trends and improve call center efficiency.

Claritev knows that its employees are key to its success and rewards them accordingly.

• Competitive Pay: Start at $19.00 per hour with opportunities to earn performance-based bonuses.

• Stable Schedule: Enjoy a full-time, Monday to Friday, 40-hour work week. Shifts are 8 hours per day, scheduled between 8:00 am and 8:00 pm ET. Plus, a unique shift-bidding process twice a year allows you to select a schedule that works for you based on performance.

• Excellent Benefits: The role is eligible for a comprehensive benefits package, including health insurance and a 401k.

• Career Growth: Claritev invests in you with an excellent paid training program, continuous on-the-job coaching, and opportunities for advancement.

Key Requirements:

• A high school diploma or GED is required.

• A minimum of 1 year of customer service experience is essential; previous call center or phone experience is highly desired.

• Strong communication, listening, and data entry skills.

• Knowledge of medical terminology or claims is a plus!

• The ability to effectively handle multiple tasks, solve problems, and diffuse conflict in a professional manner.

• Comfortable using MS Office and learning new software systems.

If you’re ready for a rewarding work-from-home career with a company that values its team, apply today to become a Service Advisor at Claritev!

The listed pay for this role is $19/hr.

Consumer Support Specialist at Keeper

Keeper Security, a global leader protecting millions of users and thousands of organizations, is hiring a passionate Consumer Support Specialist to join its expert B2C Support team. This is a fantastic opportunity to gain valuable skills in the tech industry while helping customers secure their digital lives. You'll be part of a close-knit team that is making a huge impact in a pivotal, fast-paced role. As the first point of contact for Keeper's consumer customers, you will be the friendly, knowledgeable voice providing world-class service and technical guidance.

Your core responsibilities will include:

• Providing Expert Support: Effectively resolve user inquiries via phone, email, chat, and screen-sharing in a timely and accurate manner.

• Identifying Trends: Recognize, document, and alert management to patterns in customer feedback to help drive product improvements.

• Ensuring Quality: Maintain a professional and positive attitude, upholding company policies and protecting confidential customer data in a high-volume environment.

• Being a Team Player: Act as a curious, self-motivated learner who contributes to a collaborative and successful support team.

Keeper offers a flexible work environment and a highly competitive benefits package.

• Location: This is a 100% remote position for candidates located in the Central, Mountain, or Eastern time zones. A hybrid schedule is available for those in the Chicago, IL metro area.

• Shift: Enjoy a consistent, full-time schedule of Sunday to Thursday, from 8:30 am to 5:00 pm CST.

• Outstanding Benefits: Keeper invests in its employees with a package that includes:

  • Comprehensive Medical, Dental, and Vision insurance.

  • Employer-Paid Life Insurance and a 401k plan.

  • A generous PTO plan that grows with your seniority.

  • Above-market annual bonuses!

Key Details

• Required Skills:

  • 1+ years of experience in a customer service or support role.

  • Tech-savvy with hands-on proficiency in Microsoft Office, GSuite, and various operating systems (Mac, Android, Windows).

  • Strong typing skills (40+ wpm) and excellent verbal and written communication.

  • An empathetic, patient, and detail-oriented mindset with the ability to multitask effectively.

• Preferred Qualifications (Bonus Points!):

  • Bilingual abilities (English/Spanish or Italian, Dutch, French).

  • Prior experience in software support or a call center environment.

  • A Bachelor's Degree.

There was no listed pay in the job description but according to Glassdoor, the average salary is $71,366 per year.

Quality Reviewer at Cigna

The Cigna Group is on a mission to improve the health and vitality of those they serve, and they are seeking a meticulous Quality Reviewer to ensure excellence within their Supplemental Health Solutions (SHS) division. This is a fantastic opportunity to leverage your analytical skills in a crucial role that upholds the integrity of client services. If you have a passion for accuracy and problem-solving, this position offers a chance to grow with an industry giant. As a Quality Reviewer, you will act as a guardian of accuracy and compliance. Your primary responsibility will be to audit the setup of client benefits, ensuring every detail aligns perfectly with SHS policies, procedures, and specific client requirements.

Your key responsibilities will include:

• Executing Audits: Manage all assigned audit activities, meeting key deliverables and turnaround times with precision.

• Documenting Findings: Clearly and concisely document your audit findings in the quality repository.

• Driving Improvement: Identify trends and recommend improvements to department processes, helping to develop new guidelines and resource materials.

• Collaborating for Solutions: Work closely with team members and business partners to facilitate customer-centric solutions and actively engage in quality initiatives.

• Required Qualifications:

  • A High School Diploma or GED.

  • At least 1 year of experience demonstrating strong analytical, problem-solving skills, and a high level of attention to detail.

  • Excellent written and verbal communication skills.

  • Strong organizational skills with the ability to manage multiple priorities and deadlines.

  • The ability to work remotely and independently, with flexibility for overtime during peak periods.

• Preferred Qualifications:

  • 1+ year of strong customer service experience.

  • Previous experience in a Client Quality/Audit program.

  • Proficiency in all Microsoft Office applications.

If you are ready to apply your analytical mindset to a meaningful role with outstanding pay and benefits, this is your chance. Join The Cigna Group and contribute to a mission that improves lives.

The listed pay range for this role is $24-$37 per hour.