9/23/25 Job Leads: Remote Customer Care Roles Hiring Now

Customer Care Advocate at EverWell

EverWell (part of EverCommerce) is hiring a Customer Care Advocate who’ll work fully remote in the U.S. This role is ideal if you enjoy helping people, solving problems over phone/email/chat, and working with a supportive healthcare-oriented company.

Role Overview

• Location: Remote, U.S.-based

• Schedule: Full time (but check for specific shift-hours)

• Employer: EverWell / EverCommerce

• Health-adjacent company means meaningful work helping customers in potentially sensitive situations.

What You’ll Be Doing (Key Responsibilities)

• Responding to inbound customer inquiries via phone, email, and/or chat.

• Helping with troubleshooting issues, billing questions, or service questions.

• Resolving customer concerns and escalations, ensuring satisfaction.

• Documenting customer interactions and maintaining accurate records.

• Collaborating with internal teams to follow up on complex cases.

• Possibly assisting with other customer service-adjacent tasks: data entry, follow-ups, feedback loops, etc.

Qualifications to Apply

• Prior experience in customer service or customer care roles (preferably remote).

• Strong verbal and written communication skills.

• Empathy, patience, and the ability to remain calm under pressure.

• Good computer literacy: able to navigate multiple systems, learn tools quickly.

• Ability to work flexibly (depending on schedule needs) and meet performance goals.

The listed pay for this role is $18 per hour.

Member Experience Specialist I at Workit Health

Workit Health is an on-demand, evidence-based telemedicine provider focused on addiction recovery and related mental health. Their programs combine clinicians, medication, online therapy groups, and app-based support to lower barriers to care. They’re hiring a Member Experience Specialist I who’ll be a compassionate, data-oriented advocate for members throughout their recovery journey.

Role Overview

• Location: Remote, U.S.-based with flexible schedules

• Schedule: Monday–Friday, 9:00 AM to 5:30 PM Eastern Time (EST)

• Full benefits: health, dental, vision, parental leave, PTO, etc.

Key Responsibilities

• Serve as the main point of contact for members and potential members throughout their care journey—signups, support, engagement.

• Educate prospective members about the program and facilitate enrollment.

• Help current members navigate the program, overcome barriers, and increase engagement.

• Communicate via phone, email, chat with professionalism and empathy in line with the company mission.

• Be accountable for metrics such as productivity, member satisfaction, engagement.

• Deep understanding of the Workit Health app and services to serve as an expert resource.

Qualifications to Apply

• 2+ years of experience in inside sales, healthcare, or customer service (in a metrics-driven role).

• Strong written and verbal communication skills. Presentation skills a plus.

• Ability to meet specific targets around engagement, satisfaction, and productivity.

• Empathy and experience working with diverse populations.

Preferred / Nice to Have:

• Bachelor’s degree in human services, communications, business, or marketing.

• Individuals in recovery are encouraged to apply (company is inclusive and mission-oriented).

The listed pay for this role is $21 per hour.

Customer Experience Rep at Flex

Flex is building a finance super app designed for premium business owners, reimagining financial workflows and services for mid-market businesses ($3–$100M revenue). Since launching in September 2023, the company has grown revenue 25x+ and is on track to achieve profitability by late 2025. With a ~$1T revenue opportunity ahead, Flex is scaling quickly and operates fully remote worldwide.

About the Role
Flex is seeking a Customer Experience Advocate to be the voice of the company and deliver top-tier support via email, chat, and phone. This role is about more than troubleshooting—it’s about genuinely advocating for customers, ensuring smooth, insightful, and valuable interactions. You’ll work cross-functionally with teams like engineering, help improve internal processes, and contribute to product improvements.

Key Responsibilities

• Provide empathetic, precise support across multiple channels (email, chat, phone).

• Resolve complex customer issues independently and resourcefully.

• Partner with engineering to identify and fix bugs.

• Create FAQs, guides, and other customer resources.

• Analyze customer feedback to identify trends and suggest improvements.

• Enhance internal tools and workflows for better efficiency.

Qualifications

• 2+ years of experience in fintech or financial customer support.

• Strong emotional intelligence, curiosity, and problem-solving ability.

• Organized and able to manage multiple priorities.

• Tech-savvy with experience using tools like Zendesk, Salesforce, and HubSpot.

• Fluent in English with excellent communication skills.

• Must be available to work nights and weekends (US West Coast hours).

Compensation & Benefits

• Salary: $60,000–$80,000 per year

• Fully remote; role can be performed from anywhere

The listed salary range for this role is $60,000-$80,000 per year.

Clerical Assistant at The Hartford

The Hartford, a well-established insurance and financial services company, is offering a remote Clerical Assistant role. If you’re detail-oriented, organized, and want stable work in a remote environment, this position allows you to support insurance operations without needing deep technical or underwriting experience.

Role Overview

• Location: Remote, U.S.

• Employer: The Hartford

• Role Type: Clerical / administrative support

What You’ll Be Doing (Key Responsibilities)

• Handling routine clerical and data entry tasks (inputting data, verifying information).

• Assisting with documentation and record keeping.

• Supporting internal teams via email or messaging channels.

• Ensuring accuracy and timeliness of clerical tasks to support service operations.

• Possibly helping with follow-ups, filing, and organizing correspondence.

Qualifications to Apply

• Strong attention to detail and accuracy.

• Good written and verbal communication skills.

• Comfortable working remotely and managing time effectively.

• Proficiency in basic computer skills (office software, virtual communication tools).

• Ability to follow instructions and handle multiple tasks.

• Fully remote opportunity with a reputable, stable company.

• Good for someone looking for work that’s reliable and steady, with less pressure than more technical roles.

• Opportunity to build administrative and insurance-related experience.

If you want, I’ll dig up the salary / pay range for this role (if available), plus any extra perks The Hartford offers, to add to your summary.

The listed salary range for this role is $42,560-$63,840 per year.