9/3 Job Leads: 3 Customer Support Roles Hiring up to $90k/yr!

Consumer Support Specialist at Plaid

Plaid is a global leader in financial technology, connecting over 12,000 financial institutions across the U.S., Canada, the U.K., and Europe. Our platform powers apps used by millions of people to manage their money, from Venmo and SoFi to major banks and Fortune 500 companies. We’re on a mission to improve the way people interact with their finances — and we’re just getting started.

🚀 About the Role: Consumer Support Specialist

As a Consumer Support Specialist at Plaid, you’ll be the first line of support for users connecting their financial accounts to the apps and services they trust. You’ll help consumers link or unlink accounts securely, troubleshoot technical issues, and guide them with empathy through every interaction.

This is more than just a support role — it’s an opportunity to be a key player in delivering a seamless and secure user experience in the FinTech space.

🔧 Key Responsibilities

• Handle 25+ customer support tickets per day, maintaining high CSAT (Customer Satisfaction) and quality scores

• Triage and prioritize incoming consumer inquiries

• Identify and diagnose technical issues quickly and accurately

• Communicate solutions clearly, even to non-technical users

• Collaborate cross-functionally with internal teams including Legal, Privacy, Compliance, and Engineering

• Contribute to process improvement projects and help streamline support workflows

• Support users across multiple channels like email, live chat, and social media

✅ Ideal Qualifications

• 1+ year in a customer support or technical support role

• Strong verbal and written communication skills

• Exceptional attention to detail and problem-solving skills

• Comfortable translating complex, technical issues into user-friendly explanations

• Familiarity with tools like Zendesk, Slack, Google Workspace

• Experience working in a distributed, remote-first environment

• Bonus: Experience with FinTech, APIs, AI support tools, and DSR (Data Subject Rights) requirements

💼 Compensation & Benefits

• Salary Range: $54,720 – $90,000 per year

• Comprehensive benefits, flexible work environments, and opportunities for career advancement in a growing company

Customer Service Representative at Insurify

Are you passionate about helping people, solving complex problems, and working at the cutting edge of InsurTech innovation? At Insurify, they’re changing the way millions of Americans compare, buy, and manage insurance — and they’re looking for exceptional customer support professionals to join our team.

💼 About Insurify

Backed by $130M in funding and led by a female-founded, MIT-alumni team, Insurify is one of America’s most exciting FinTech success stories. We’ve earned national recognition, including:

• Inc. 5000’s Fastest-Growing Private Companies (2021, 2022, 2023)

• Forbes Fintech 50 (2021–2023)

• Forbes Next Billion-Dollar Startups

• Top 100 Global InsurTech Companies

💡 About the Role: Customer Support Representative (Remote)

As a Customer Support Representative at Insurify, you’ll play a vital role in ensuring smooth, successful insurance experiences for our users. From resolving billing questions to coordinating documents and verifying coverage, you’ll be the go-to expert who helps customers navigate every step of their insurance journey with confidence and clarity.

This is a remote support role available in multiple U.S. states, perfect for professionals who want to make a real impact in the digital insurance revolution.

🔧 Key Responsibilities

• Handle inbound support via phone, email, and chat to address coverage, complaints, payment issues, and general inquiries

• Coordinate essential onboarding documents like insurance policies and supporting paperwork for finalizing new customer accounts

• Deliver proof of insurance, verify accurate coverage, and resolve billing issues to ensure customer satisfaction

• Troubleshoot complex customer situations using problem-solving skills and knowledge of the insurance industry

• Proactively follow up with clients to prevent policy lapses or premium increases

• Access carrier portals to pull customer lists and initiate timely outreach

• Provide valuable input for process improvements and onboarding strategies

• Present thoughtful solutions to both customer and carrier complaints, ensuring full resolution within designated timeframes

✅ Ideal Candidate Profile

• Previous experience in Customer Support via phone, email, or chat

• Excellent written and verbal communication skills

• Comfortable working independently and staying well-organized

• Licensed in Property & Casualty Insurance, or willing to obtain (preferred)

• Bilingual abilities a plus

• Must reside in one of the following U.S. states:
  AL, AZ, CA, CO, CT, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, MT, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA

🎁 Benefits & Perks

• Competitive base salary

• Comprehensive health and dental coverage

• 401(k) plan with company match

• Generous paid family leave

• Fully remote work options

• Opportunity to grow in one of the top InsurTech startups in the U.S.

According to Glassdoor (based on only 1 submitted salary) the average pay range for this role is $40k-$54k per year.

Customer Experience Specialist at CAVA

Are you energized by helping people and passionate about delivering extraordinary guest experiences? Do you thrive in a fast-paced environment where your work has real impact? If so, CAVA’s Customer Experience team wants you on board.

🏛️ About CAVA

At CAVA, we make it deliciously simple to eat well and live well. Our story is steeped in 4,000 years of Mediterranean tradition, and we bring that legacy to life through every grain bowl, pita, and guest interaction.

Recognized for our culture-first approach, we believe in leading with kindness, acting with agility, and achieving greatness through collective ambition. We're on the ground floor of something big — and we want you to grow with us.

💼 Role Overview: Customer Experience Specialist (Remote)

As a Customer Experience Specialist, you’ll be the face of our brand, delivering swift, accurate, and empathetic responses to guests across multiple digital platforms. From solving order issues to providing real-time feedback to leadership, you’ll play a crucial role in maintaining CAVA’s world-class service standards.

This is more than a support role — it’s your chance to ignite guest fanaticism and help shape the future of a rapidly expanding hospitality brand.

🔧 What You'll Do

• Respond to guest inquiries via email, 3rd-party sites, and internal channels

• Troubleshoot and resolve common complaints efficiently and with empathy

• Escalate and route sensitive issues according to defined protocols

• Deliver real-time feedback to regional leadership and collaborate with cross-functional teams

• Stay up-to-date on seasonal menu changes, ingredients, and product offerings

• Analyze customer trends and data to suggest service improvements

• Use tools like Zendesk, Outlook, Slack, Zoom, and internal account management systems

• Support operations by helping maintain consistency in communication and service

🧠 What We're Looking For

• 1+ year in a customer service or support role

• Excellent written and verbal communication skills

• Impeccable spelling and grammar

• Analytical mindset with a strong eye for detail and pattern recognition

• Self-motivated and proactive problem-solver

• Fast learner who can thrive independently and collaboratively

• Experience with Zendesk, Slack, and Outlook is a plus

• Passion for food and delivering top-notch guest experiences

💪 Physical & Work Requirements

• Ability to sit for extended periods while using a computer

• Able to analyze and assess detailed customer interactions

• May occasionally need to lift up to 50 lbs (varies by role)

• Must be able to maintain a state of alertness and act safely at all times

🎁 What CAVA Offers

• Competitive salary, plus bonus and long-term incentives

• Unlimited PTO, paid parental leave, and paid volunteer days

• Early wage access and financial wellness support

• Comprehensive health benefits: Medical, Dental, Vision, Telemedicine, Pet Insurance & more

• 401(k) with company match

• Free CAVA meals during work hours

• Company-paid life, disability, and AD&D insurance (for salaried roles)

• Casual, inclusive work environment

• Ground-floor opportunity at one of America’s fastest-growing food brands

All employees are eligible for benefits starting the 1st of the month after 30 days of employment.

🌟 Why You’ll Love Working at CAVA

• 🌱 Be part of a mission-driven team changing the future of fast-casual dining

• 💬 Embrace a values-first culture that champions curiosity, generosity, and positivity

• 🚀 Enjoy opportunities for growth in a scaling, high-energy brand

• 🤝 Join a company where diversity, inclusion, and kindness are non-negotiables

At CAVA, we’re not building a concept — we’re building a culture.

The listed pay for this role is $18-$20 per hour.