9/30/25 Job Leads: Remote Customer Service Jobs up to $91k/yr
Entry level to Lead Customer Support Jobs Hiring Now
DAILY LEADS
9/29/20255 min read
Customer Support Specialist at Mercury
Mercury is building a complete finance stack for startups and small businesses, serving over 200,000 customers worldwide. They offer a unique blend of financial services (provided through partner banks) and modern technology. Mercury is looking for a smart, empathetic problem-solver to join their Customer Support team and ensure users are "charmed by warmth and competence" while navigating the complexities of the U.S. financial system.
What You’ll Do:
Answer user questions over chat, email, and phone with intelligence, compassion, and empathy.
Handle complex user account requests, including application processing, card disputes, missing payments, and card shipments.
Teach customers how to use the product and translate user confusion into valuable product suggestions.
Identify systemic flaws that lead to user problems and work with the engineering team to squash bugs.
Communicate user needs to partner banks to help improve their products and processes.
Write help articles and FAQs, and contribute to building the customer support and operations infrastructure at Mercury.
Required Qualifications:
2+ years of experience in a Customer Experience or Customer Support role.
Fintech experience is required for this specialized role.
Must consistently exercise empathy, exude competence, and always seek to answer the question behind the question.
Understand how to translate convoluted banking/engineering terminology into clear, human communication.
Enjoy thinking about how to automate your job and maintain a clean, ordered inbox.
Able to stay calm, collected, and creative while working on multiple tasks at once.
Perks + Why It’s a Good Fit:
Flexible Location: Remote within the United States (or in-office in SF, NYC, or Portland).
High Salary Range: Up to $72,600 USD annually (dependent on location; competitive for remote customer support).
Total Rewards Package: Includes base salary, equity (stock options), and competitive benefits (full details provided upon contact).
Impactful Work: Opportunity to work directly with engineering and banking partners to improve the financial system for startups.
Culture: Values diversity & belonging; committed to providing reasonable accommodations.
The listed pay range for this role is $54,000-$72,600 per year.
Seasonal Customer Service Rep at Minted (state specific, see below)
Minted is a design marketplace that sources creative content from independent artists globally, selling the best designs in the form of art, home decor, and stationery. Minted is rapidly scaling, backed by over $300M in funding, and is looking for passionate problem-solvers to join their team for the busy holiday season.
The Remote Work:
Provide excellent customer service through various channels, including live chat, emails, and phone calls.
Address customer inquiries, concerns, and issues promptly and professionally.
Provide support on Minted products, promotions, and general order information, including assistance with order processing and design customization.
Document customer interactions accurately in the CRM (Salesforce experience is a plus).
Follow departmental policies and work toward individual and departmental Quality and Productivity KPIs.
Seasonal Role: This is a remote seasonal role, starting in October through December 2025.
Required Qualifications
A Bachelor’s degree or equivalent work experience.
1+ years of experience working in a customer service setting (premium brand preferred).
Proven ability to build customer relationships and efficiently resolve complaints.
Able to positively and efficiently resolve concerns and prioritize multiple tasks in a fast-paced, high-volume environment.
Excellent written and verbal communication skills with a high attention to detail.
Must reside in an eligible state (AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI).
Perks + Why It’s a Good Fit:
Seasonal Remote Opportunity: Ideal work-from-home holiday job to earn extra income before the end of the year.
Benefits: Paid Sick Leave, Minted Friends and Family Discount, and access to an employee perks portal.
Schedule Requirement: Must be available to work evenings and weekends due to the nature of the holiday retail season.
The listed pay for this seasonal role is $16.19 to $17.65 per hour.
Customer Support Team Lead at Boulevard
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses (salons, spas, medspas, etc.). They offer a modern, user-friendly platform designed to help these businesses thrive. Boulevard values curiosity, sophisticated solutions, and diverse backgrounds. They are hiring a Customer Support Team Lead to strengthen customer relationships and contribute to the continual improvement of their technical support function.
The Remote Work:
Handle Escalations (60–70% of time): Own complex Tier 1 tickets and T1 escalations, assisting customers via live chat, email, text, phone, and screen-sharing.
Troubleshooting: Effectively scope, troubleshoot, anticipate downstream impact, and resolve technical issues with ownership and empathy.
Peer Leadership (10–20% of time): Support T1 Managers by conducting peer enablement/mentorship, contributing to knowledge and SOP management, and running team meetings occasionally.
Process Improvement: Identify incidents, follow incident response protocols, and surface valuable customer insights to inform product and process improvements.
De-escalation: Confidently handle "spicy" customer interactions and resolve issues while modeling high EQ.
Required Qualifications:
Experience: 3–5+ years of technical support experience in a fast-paced SaaS startup environment.
Seniority: Minimum 1–2+ years in a senior Support role (Team Lead experience is a major asset).
Technical Aptitude: Previous experience supporting a complex technical platform involving data, scheduling, payments, or inventory. Well-versed in T1 incident response.
Soft Skills: High EQ, strong customer rapport, patience, positivity, and exceptional verbal/written communication.
Industry Bonus: Experience supporting a technical platform within the self-care, data, or medical industries is a plus.
Perks + Why It’s a Good Fit:
High Compensation: Total budgeted cash compensation is between $63,000 – $91,000 USD (depending on skills and experience).
Fully Remote: 100% remote so you can choose where you want to work (USA).
Full Benefits: 401(k) match, dental, medical, vision, and life insurance.
Additional Perks: Flexible vacation day policy, monthly Work From Home stipend, family planning resources, and Equity (stock options).
Schedule: Full-time, Monday–Friday, 9 AM – 6 PM local time, plus rotational on-call incident coverage (Saturdays/holidays).
The listed salary range for this role is $63,000-$91,000 per year.
Customer Service Rep at Cigna
The Cigna Group is a global health service company dedicated to helping people improve their health, well-being, and sense of security through its divisions, Cigna Healthcare and Evernorth Health Services. They are seeking dedicated, compassionate, and empathetic Customer Service Representatives to join their US Medical team and help members during critical points in their lives.
The Remote Work:
High-Volume Calls: Answer an average of 40+ inbound calls daily from members.
Inquiry Types: Respond to questions about medical claims, benefits, eligibility, and prior authorization.
Problem-Solving: Resolve customer complaints through independent problem-solving skills, aiming for one-call resolution.
Multi-Tasking: Be prepared to take calls back-to-back while efficiently toggling through several applications on multiple screens.
Metrics: Understand and strive to meet or exceed call center metrics while maintaining a courteous and professional demeanor.
Required Qualifications:
Education: High School diploma or equivalent.
Experience: 2+ years of customer service experience is required (making this an excellent remote job for experienced customer service professionals).
Technical: Intermediate proficiency in Microsoft Office Suite.
Soft Skills: Strong organizational skills and the ability to remain calm and helpful when dealing with difficult situations.
Workspace: A dedicated workspace with no distractions and a required internet connection (cable broadband or fiber optic) with minimum speeds of 10Mbps download/5Mbps upload.
Perks + Why It’s a Good Fit:
Comprehensive Benefits (Day One): Eligibility for medical, vision, dental, and well-being/behavioral health programs starts on the first day of employment.
Financial Perks: 401(k) with company match, company-paid life insurance, and eligibility for an annual bonus plan.
Time Off: Minimum of 18 days of paid time off per year plus paid holidays.
Career Growth: Tuition reimbursement and opportunities to foster teamwork and partnership with cross-functional departments.
The listed pay range for this role is $17.75-$19.00 per hour.
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