9/5 Job Leads: 5 WFH Customer Support Roles Hiring Now!

Scheduling Center Agent at Aspen Dental

Aspen Dental is hiring Patient Services Specialists to join their growing work-from-home call center team. With over 1,000 dental offices nationwide, Aspen Dental is committed to breaking down barriers to dental health by improving affordability, transparency, and access. This remote opportunity allows you to help patients while enjoying the flexibility of working from home.

About Aspen Dental

Aspen Dental has transformed access to dental care across the U.S. by providing tools, expertise, and support that help dentists deliver the best patient care. As a remote team member, you’ll play a critical role in helping offices streamline scheduling and efficiency, making it easier for patients to get the dental care they need.

Key Responsibilities

As a Call Center Specialist, you will:

• Answer and manage a high volume of inbound calls with compassion and professionalism.

• Schedule new patient appointments across Aspen Dental practices.

• Use proven sales techniques to meet company goals for appointments and customer satisfaction.

• Support the call center leadership team with various assigned duties.

Requirements

Candidates for this role should have:

• A high school diploma or equivalent.

• Reliable high-speed internet (cable/fiber only, at least 100 Mbps download and 10 Mbps upload).

• Ability to handle high call volumes in a fast-paced environment.

• Strong customer service skills with a drive to exceed expectations.

• Previous call center experience (preferred).

• Bilingual fluency in English and Spanish (a plus).

The listed pay for this role is $14.50 per hour.

Patient Experience Specialist at Ivim

Ivim is hiring Patient Experience Specialists to join its growing support team. This role is ideal for compassionate, detail-oriented professionals who want to make a difference in healthcare by ensuring patients and their families receive outstanding support and service.

About Ivim

At Ivim, the focus is on personalized health and wellness. By partnering with patients, the organization is committed to providing compassionate, innovative care that makes healthcare more accessible and affordable. As a Patient Experience Specialist, you’ll play a vital role in helping patients navigate their healthcare journey with confidence and ease.

Position Overview

The Patient Experience Specialist serves as the first point of contact for patients, handling inquiries, scheduling, and concerns with professionalism and empathy. This position requires strong communication skills, problem-solving abilities, and a passion for delivering excellent patient care.

Key Responsibilities

• Answer patient calls, emails, and inquiries with compassion and professionalism.

• Assist with appointment scheduling, rescheduling, and coordination with healthcare providers.

• Verify patient demographics and insurance information for accuracy and compliance.

• Resolve patient concerns and complaints or escalate when necessary.

• Provide support with insurance inquiries, including coverage verification and billing questions.

• Educate patients about medical treatments, procedures, and insurance coverage.

• Maintain accurate records of all interactions in the support system.

• Collaborate with billing, medical records, and clinical staff to ensure smooth patient experiences.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Prior customer service experience (healthcare experience a plus).

• Strong verbal and written communication skills.

• Empathy, compassion, and professionalism in patient interactions.

• Familiarity with medical terminology and healthcare processes.

• Experience with EHR systems and customer support software preferred.

• Ability to thrive in a fast-paced, team-oriented environment.

• Commitment to patient privacy and confidentiality.

The listed pay range is $22-$24 per hour.

Drug Rebate Data Entry Clerk at Gainwell

Gainwell Technologies is hiring a Drug Rebate Data Entry Clerk to support its mission of improving healthcare outcomes for communities nationwide. This fully remote position is ideal for detail-oriented professionals who excel in data entry, accuracy, and healthcare compliance.

About Gainwell

Gainwell helps healthcare organizations leverage technology to better serve patients, especially vulnerable populations. By joining the team, you’ll gain career growth opportunities, flexible work options, and the chance to make an impact in healthcare operations.

Role Overview

As a Drug Rebate Data Entry Clerk, you’ll be responsible for processing Medicaid drug rebate payments, ensuring compliance with regulations, and supporting operational efficiency. This is a fast-paced role where accuracy, confidentiality, and organizational skills are essential.

Key Responsibilities

• Accurately process Medicaid drug rebate payments in PRIMS and Process Manager systems.

• Post, reconcile, and track payments while maintaining weekly deposit spreadsheets.

• Index, correct, and post historical payments when required.

• Manage deposit spreadsheets and coversheets for EFT payments.

• Assist with departmental projects to improve workflows and efficiency.

• Uphold compliance with HIPAA standards and internal protocols.

Qualifications

• Proficiency in Microsoft Office Suite, Adobe/Nitro, and Windows-based systems.

• Familiarity with PRIMS, Process Manager, SSRS Reports, and Remote Desktop Connection (preferred).

• Strong attention to detail, organizational skills, and 10-key data entry accuracy.

• Effective communication skills and ability to multitask.

• Commitment to confidentiality and compliance requirements.

What to Expect

• 100% remote role within the United States.

• High-volume data entry requiring speed and precision.

• Collaborative, team-focused work environment.

• Regular attendance with professional interactions across teams.

Thie listed pay for this role is $32,600-$46,500 per year.

Customer Experience Specialist at Quince

Quince is hiring Customer Experience Specialists to support its mission of delivering luxury-quality products at affordable prices. This is a fully remote role where you’ll help create exceptional customer experiences across phone, chat, and email. If you’re passionate about solving problems, building customer loyalty, and working with a mission-driven retail and technology team, this could be the perfect fit.

About Quince

Founded to challenge the idea that luxury must come at a high price, Quince delivers high-quality essentials at accessible prices. The company is committed to sustainability, transparency, and fairness — ensuring both customers and factory partners benefit. Quince’s team includes experienced leaders from Google, Stitch Fix, Nike, McKinsey, Wayfair, and Urban Outfitters.

Role Overview

As a Customer Experience Specialist, you’ll be the face of Quince, turning challenges into opportunities to impress. This is an omni-channel role, managing multiple customer conversations across phone, chat, and email simultaneously. The ideal candidate is empathetic, resourceful, and thrives in a high-volume, fast-paced environment.

Key Responsibilities

• Troubleshoot and resolve customer issues with empathy, professionalism, and efficiency.

• Provide personalized, positive experiences that build lasting customer loyalty.

• Manage multiple inquiries across chat, email, and phone at the same time.

• Track and report recurring issues to help improve customer experience and operations.

• Consistently meet performance goals such as CSAT (customer satisfaction), response time, and productivity.

Who You Are

• A people-first problem solver who thrives on turning negatives into positives.

• Strong communicator with clear, empathetic, and concise written and verbal skills.

• Able to multitask and focus in a high-volume, remote environment.

• Flexible to work weekends and holidays, especially during busy retail seasons.

• A growth-minded, resourceful team player who embraces feedback.

Requirements

• High school diploma or GED.

• 2+ years of customer service experience, preferably in a high-volume, multi-channel role.

• Proven ability to manage priorities in a remote setting.

• Strong problem-solving skills with attention to detail.

• Reliable high-speed internet (75+ Mbps download, 10+ Mbps upload).

Compensation

• Pay range: $21 per hour.

• Bonus eligibility based on performance and role impact.

• Long-term career growth opportunities in a mission-driven company.

The listed pay for this role is $21 per hour.

Customer Experience Specialist at Quince

Peerspace is hiring Customer Experience Specialists to support its growing marketplace for unique venues. As the leading online platform for renting inspiring spaces for meetings, productions, and events, Peerspace connects hosts and guests across the globe — from lofts and studios to mansions and storefronts. This fully remote role is a great opportunity for customer service professionals who love solving problems and creating memorable experiences.

About Peerspace

Backed by GV (Google Ventures) and Foundation Capital, Peerspace has facilitated over $500M in bookings and continues to redefine the way people connect with spaces. The company values collaboration, inclusion, and innovation, with a supportive culture that empowers employees to grow while shaping the future of the events and production industry.

Role Overview

As a Customer Experience Specialist, you’ll be the first point of contact for hosts and guests, ensuring seamless booking experiences and providing top-tier support across multiple communication channels. You’ll also have the chance to provide feedback that directly shapes the Peerspace platform.

Key Responsibilities

• Assist users with onboarding, booking, and service recommendations.

• Provide friendly, efficient support via phone, email, chat, and social media.

• Handle inquiries independently while maintaining productivity in a remote setting.

• Identify opportunities to surprise and delight users for an elevated experience.

• Track user trends and suggest process or product improvements.

Qualifications

• Passion for customer service and problem-solving.

• Excellent written and verbal communication skills with attention to detail.

• Strong interpersonal skills and ability to manage competing priorities.

• Tech-savvy with the ability to quickly learn new systems.

• Team player with a positive attitude and sense of humor.

The listed pay for this role is $25 per hour.