$21-$28/hr Customer Support & Onboarding plus $80k+ Tech Support

Onboarding Specialist

SQUIRE, the leading business management platform designed for barbershops, is looking for a dedicated and energetic Remote Onboarding Specialist to join its growing team. As an Onboarding Specialist, you will be the first point of expert contact for new SQUIRE customers. You will ensure every new user is efficiently and effectively integrated into the platform through expert training, technical configuration, and dedicated support.

Your day-to-day responsibilities will include:

• Delivering high-quality customer training via video conferencing, phone calls, and other channels.

• Managing a full pipeline of new accounts through the entire onboarding cycle, ensuring all deadlines are met.

• Identifying customer requirements and handling the technical setup and configuration of their SQUIRE system.

• Proactively resolving any issues to ensure a smooth transition and long-term customer success.

• Clearly communicating with customers and internal teams to improve the overall onboarding experience.

This remote implementation role is perfect for an organized, tenacious, and detail-oriented individual who excels in a fast-paced environment. SQUIRE is looking for a candidate who brings:

• 1-2 years of experience in a KPI-driven environment, ideally within a SaaS company.

• Experience managing projects or a pipeline of accounts through a full life cycle.

• Proficiency with corporate productivity tools like Salesforce, Google Suite, and Slack.

• Exceptional interpersonal communication skills, both verbal and written.

• A calm, composed demeanor under pressure and a solution-focused mindset.

• A passion for helping customers achieve their business goals.

  Key Details:

• Position: Full-Time, 100% Remote (Can be located anywhere in the US).

• Compensation: This role offers a competitive package including a $66,500 base salary plus a 20% bonus.

• Excellent Benefits: SQUIRE provides a new hire stock grant, 100% employer-paid medical, dental, and vision insurance for you and your dependents, a 401K with company contribution, and generous PTO and Parental Leave policies.

Customer Service Rep, Retention Specialist

Quince, the fast-growing company on a mission to make luxury goods accessible to everyone, is looking for a dedicated and empathetic Remote Retention Specialist. As a Retention Specialist, you are a critical part of delivering on Quince's mission of world-class customer satisfaction.

Your day-to-day responsibilities will include:

• Providing best-in-class service to customers across all channels, including phone, chat, email, and social media.

• Assisting customers with a wide range of topics, such as product information, order status, shipping, and returns.

• Using outside-the-box thinking and empathy to turn potentially negative experiences into positive, memorable interactions.

• Proactively identifying solutions and building long-term relationships to inspire confidence and drive customer retention.

• Meeting and exceeding key performance metrics for customer satisfaction (CSAT), efficiency, and response time.

This remote customer service job is perfect for a reliable and detail-oriented individual with excellent communication skills. Quince is looking for a candidate who brings:

• At least 2+ years of experience in a customer service or support role where strong writing skills were required.

• An Associate degree or higher.

• An empathetic approach to handling customer issues and a passion for problem-solving.

• The ability to be a self-starter in a remote work environment.

• Open availability, with the ability to work weekends and key holidays, especially in November and December.

• Bonus points for: experience with customer service software like Zendesk.

  Key Details:

• Position: Full-Time, Fully Remote

• Compensation: This role starts at a $21 per hour rate, with an increase to $22 per hour after a successful 90-day introductory period. You will also have access to a monthly cash bonus program.

• Excellent Benefits: Quince offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) savings program, and generous employee discounts and credits for Quince products.

• Paid Training: You will receive three weeks of paid training and a thoughtful onboarding experience to set you up for success.

If you are ready for a rewarding work-from-home career where you can represent a brand committed to quality, sustainability, and customer satisfaction, this is an excellent opportunity to join the Quince team.

Temporary Assistant Audience Editor

Forbes is seeking a talented Editor to join its newsroom for a temporary assignment focused on audience growth and engagement.

This is a fantastic opportunity to work with a leading name in business journalism, helping to curate and elevate its content across social media and email platforms. If you thrive in a fast-paced digital newsroom and have a sharp understanding of what makes content resonate with readers, this role is for you. As an Editor on the audience team, you will play a key role in expanding Forbes' social media presence and driving engagement with its high-quality journalism. You will be at the intersection of content creation, distribution, and analytics.

Your day-to-day responsibilities will include:

• Crafting compelling social media posts for platforms like LinkedIn and Instagram.

• Writing accurate, clear, and lively editorial emails, including sharp subject lines.

• Building email alerts for breaking news stories.

• Tracking the performance of social posts and email campaigns to adjust strategies accordingly.

• Identifying trends and opportunities on social platforms and communicating insights to the editorial team.

• Collaborating with various audience, social, and editorial teams to get Forbes' journalism out to the world.

This remote journalism job is perfect for a creative and data-informed individual who is passionate about the news cycle. The ideal candidate brings:

• 1-3 years of experience in a digital newsroom.

• Strong experience writing sharp, succinct headlines and social media copy.

• A deep familiarity with most social platforms and their best practices.

• Sharp news judgment and an understanding of what readers want.

• Comfort with analyzing metrics and using data to guide content decisions.

• A strong interest or background in business journalism.

• Bonus points for: experience with Canva or other design programs.

Key Details:

• Position: This is a temporary assignment.

• Arrangement: While not explicitly stated as remote, roles of this nature at Forbes are often remote-friendly.

• Compensation: The hourly pay rate for this role is $28.85.

Application Support Specialist at Clover Health

Clover Health, a leading health-tech company is seeking an Application Support Specialist to provide essential support for its AI-powered physician platforms, Clover Assistant and Counterpart Health. This is a fantastic opportunity to join the innovative world of AI in healthcare, providing crucial technical assistance and ensuring a seamless experience for the platform's internal teams and users. If you excel at troubleshooting and enjoy working with technical teams, this role is for you. As an Application Support Specialist, you will be the go-to expert for the company's core applications. Your day-to-day responsibilities will include:

• Developing a deep understanding of the application's functionality to quickly identify and address user problems.

• Managing the intake of reported issues, providing accurate diagnoses, and ensuring prompt resolution or escalation.

• Collaborating closely with Product and Engineering teams to resolve new bugs and challenging user requests.

• Maintaining a comprehensive knowledge base and creating clear documentation to help users resolve common issues.

• Analyzing data and monitoring systems to identify the root causes of problems and implement preventative solutions.

This remote technical support job is perfect for an individual with a strong foundation in software support and a knack for explaining technical concepts. The ideal candidate brings:

• 1+ years of experience in software QA, customer support, or technical support for a web application or SaaS product.

• The ability to determine the cause of web application errors and reproduce them using tools like a browser console.

• A demonstrated ability to explain technical concepts to non-technical users.

• Proficiency with tools like Google Applications, GitHub, Zendesk, CRMs (e.g., Hubspot), and SQL.

• Experience working with engineers or QA teams to articulate and resolve user-reported problems.

Key Details

• Position: Full-Time, Remote-friendly

• Compensation: The base salary range for this role is $80,000 to $95,000 annually.