EdTech, Retail & Cybersecurity Customer Support Jobs up to $60k/yr!

Customer Service Specialist at Miaplaza (Apply by 6/11!)

Miaplaza, a company revolutionizing homeschool education, is actively seeking Customer Service Specialists to join their high-volume, remote support team.

As a Customer Service Specialist, you'll be a product expert delivering outstanding support across multiple channels, including phone, live chat, email, and social media. You'll handle over 10,000 weekly chat interactions during peak seasons, resolving customer issues with empathy and efficiency while maintaining high-quality standards. This role demands personalized communication, the ability to analyze customer needs and recommend solutions, and meticulous record-keeping. You'll collaborate with team members to manage high volumes, transform challenging situations into positive outcomes, and contribute to a seamless customer experience.

Miaplaza is looking for individuals with at least 2 years of full-time experience in a customer-facing role. You should be able to synthesize complex information clearly, naturally build rapport, and be dedicated to exceeding customer satisfaction expectations. Resilient, positive, and possessing excellent written and verbal communication skills are key. Candidates must balance efficiency with personalized service, demonstrate strong problem-solving abilities, and have exceptional attention to detail. Experience in a live chat or customer support environment is a bonus. You'll need access to a computer/laptop with a working webcam, microphone, and reliable high-speed internet, plus a typing speed of 55 words per minute. Strong proficiency with technology and an aptitude for quick learning are essential.

This role requires working 8-hour shifts, 5 days a week, within Miaplaza's operational hours of 7:00 am to 11:00 pm ET. Candidates must be available for two or more weekend shifts per month, with available shifts including Mid Shift (8:45 am to 5:15 pm ET) and Evening Shift (2:45 pm to 11:15 pm ET). The expected starting pay range is $17.48 to $24.53 per hour.

Customer Service Rep, Retention at Quince

Quince, on a mission to provide high-quality luxury goods at affordable prices, is seeking Remote Retention Specialists to join their customer-first team.

As a Retention Specialist at Quince, you'll be instrumental in ensuring customer satisfaction and inspiring confidence in every purchase. You'll provide best-in-class service across all channels (phone, chat, email, and social media), assisting customers with a wide range of inquiries including shipping, tracking, returns, product details, and account information. This role requires excellent problem-solving skills, outside-the-box thinking, and the ability to proactively identify solutions while maintaining key metrics such as CSAT and response time.

Quince is looking for individuals with 2+ years of professional experience working with computers/web-based tools and 2+ years in customer service/support or a role requiring strong writing skills. Successful candidates will have a proven track record in customer service, with bonus points for experience with customer service software like Zendesk or Glady. You must possess world-class customer service skills and an empathetic approach to handling issues, along with excellent written communication and keen attention to detail. This remote position requires a distraction-free work environment, a high degree of reliability, and open availability to work weekends and key holidays (especially in November & December). Strong proficiency and willingness to handle customer support responsibilities over the phone are essential. The pay for this role starts at $21/hourly, increasing to $22/hourly after a successful 90-day completion period, plus eligibility for a monthly cash bonus program.

Customer Service Training Specialist at Quince

As a Training Instructor, you'll be instrumental in shaping the success of Quince's Customer Care team. Your key responsibilities include coordinating new hire onboarding documentation and experience, leading learning sessions using diverse adult learning modalities, and conducting weekly quality audits to identify knowledge gaps. You'll track new hire performance, attrition, and knowledge gaps to continuously improve training materials and programs. A significant part of your role will involve implementing new modalities to boost customer experience (measured by decreased DSATs and increased customer retention), scheduling and delivering ongoing team education, and supporting the creation and improvement of training materials.

Quince is looking for candidates with a Bachelor's Degree and 3+ years of experience in Training/Learning development. You must have proven experience delivering training to peers, hourly team members, and senior management, both individually and in groups, along with proficiency in computer usage. The ability to work different shifts as needed, balance multiple tasks, and quickly solve problems is essential.

Preferred qualifications include understanding contact center processes and flow, certification in instructional design and adult learning, and prior experience in contact center management or leadership. Evidence of managing projects with tight deadlines, delivering performance messages, and giving/receiving feedback effectively are highly valued. If you can adapt to fast-paced, changing environments, thrive in a dynamic, growing setting, and have previous Kaizen/Continuous Improvement experience, you'll be an ideal fit. The salary range for this role is $60,000 - $65,000 USD.

Consumer Support Specialist at Keeper

Keeper, a rapidly growing, award-winning leader in zero-trust and zero-knowledge security software, is hiring a remote Consumer Support Specialist. This is an exciting opportunity to contribute your expertise to their B2C Support team, helping individuals globally protect their digital lives.

As a Consumer Support Specialist, you'll be a vital part of a close-knit team, responding to inbound calls, chats, and emails from Keeper's consumer customers. You'll provide a high level of service, ensuring customers understand product features and benefits, and deliver accurate product and service information. Your responsibilities include effectively resolving user inquiries, recognizing and documenting trends in customer interactions, and proactively identifying product improvements and reporting bugs to management. You'll uphold company policy, maintain confidential data, and embody a positive, professional attitude while supporting users across various devices and operating systems. This role operates Sunday to Thursday, 8:30 AM to 5:00 PM CST.

What you'll need: Keeper is seeking candidates with 1+ years of experience in a customer service or support role (or equivalent training/certifications). You must have hands-on proficiency in Microsoft Office Suite and GSuite, and experience working with smartphones, tablets, and computers across Mac, Android, and Windows operating systems. Strong typing skills (40+ WPM), excellent verbal and written communication, and a polite, organized, punctual, and detail-oriented approach are essential. You should be empathetic, patient, customer-first minded, and have proven experience succeeding in a high-volume work environment with the ability to multitask effectively and manage time independently.

This is a 100% remote position for candidates in Central or Eastern Time Zones, with hybrid options available in Chicago, IL, or Ireland. According to Glassdoor the salary range is $42K-$60K/year.