Remote Billing & Customer Support Jobs Up to $32/hr (FT/PT)

Customer Experience Advocate

Postscript, a leading platform on a mission to make SMS the number-one revenue channel for e-commerce merchants, is hiring a remote Customer Experience Advocate (CXA). This fully remote role operates on west coast hours and offers an hourly compensation range of $26-$32 USD plus equity.

As a Customer Experience Advocate, you'll be the crucial first line of communication for Postscript's customers, helping them unlock the highest value from their SMS marketing programs. Your primary duties include responding quickly and effectively to customer, prospect, and partner needs via chat and email. You'll troubleshoot technical issues, recommend solutions, and expertly guide users through product features and functionalities within their support platform, Zendesk. This role demands a "customer-first" mindset, ensuring "wow moments" for every interaction, gathering vital customer feedback for product and sales teams, and proactively informing users about new features.

Postscript is looking for candidates with 3+ years of experience as a customer support specialist or in a similar customer success role. You should have a demonstrated understanding of technical products and support processes, ideally with SaaS experience (especially at a startup or hypergrowth company). Experience with e-commerce or marketing technology (SMS platforms or Twilio is a plus) and helpdesk software like Zendesk, Intercom, or JIRA is highly valued. Excellent communication, problem-solving skills (including strong grammar), and comfort with multitasking in a remote-first environment are essential. Join a passionate, high-growth startup backed by top investors and help shape the future of SMS marketing!

Billing Support Rep at IntelePeer

IntelePeer, a leader in rapidly deployable Conversational AI solutions, is seeking a Billing Support Representative. As a Billing Support Representative, you'll be the key customer contact for various critical roles. Your responsibilities include managing the billing support queue, assisting with contracts and amendments, and providing essential operational support. You'll answer inbound customer inquiry phone calls regarding invoicing, portal access, and FAQs about services. Additionally, you'll manage cases related to customer billing inquiries and service activation, coordinate service testing and implementation with customers and operations, and provide sales support, including quotes and contract amendments. Professional communication with customers via email and phone, as well as handling customer escalation requests, are also core duties. You'll provide comprehensive support for all invoiced products, including SIP, Cisco, and Contact Center solutions.

What you'll bring: IntelePeer is looking for candidates with basic telecom knowledge and the ability to work effectively with numbers and internal systems. You must be proficient in Microsoft Excel and Word, and basic Salesforce experience is preferred. Strong organizational, analytical, and creative problem-solving skills are essential, along with a positive, professional attitude. The ideal candidate will possess superior customer service skills, the ability to manage a high workload, and outstanding verbal and written communication. This role requires a self-motivated team player who can thrive within a technical organization with a rapidly expanding customer base. A 2-year associate's degree is preferred. The salary listed is $60k-$70k/year.

Part-time Customer Support Rep at TogetherWork

Togetherwork, a family of SaaS solutions for organizational management and payment processing, is seeking a part-time Customer Service and Support Specialist for their Rec & Leisure business line. This temporary remote role (expected to end September 30, 2025) offers 20-29 hours per week, with shifts Monday-Friday between 9 AM and 5 PM ET, and required work on Tuesdays and Wednesdays.

In this role, you'll provide top-notch support to dance studios using their software, which enables online registration, tuition calculation, and payment options for dance parents. You'll be a detail-oriented, self-learner who thrives on troubleshooting software issues and providing solutions that meet client business needs. Your responsibilities include answering both process-related ("how-do-I?") and business-related ("how-should-I?") inquiries via phone, chat, and email. You'll work directly with clients, as well as Development and Quality Assurance teams, to identify, triage, and resolve system issues.

Togetherwork is looking for someone with strong customer service and analytical skills, comfortable providing phone support, and able to explain complex solutions to both technical and non-technical audiences. You should be a quick learner with computer software and operating procedures, proficient in Microsoft Office Suite, and possess excellent communication and time management skills. A proven track record of outstanding performance and achieving goals, along with being success-driven and a team player in a dynamic environment, are essential. A knowledge and passion for the dance industry is a plus, and previous experience with SaaS or the payments industry is preferred but not mandatory. The listed pay is $20/hr.

Onboarding Expert at Clipboard Health

Clipboard Health, a fast-growing Series C marketplace and a YC Top Company, is seeking a remote Onboarding Expert to help fix healthcare staffing.

As an Onboarding Expert, you'll be instrumental in helping healthcare heroes get started faster. Your daily tasks will include making approximately 75 outbound welcome calls to newly signed-up professionals and hosting around 7 pre-booked 15-minute onboarding consultations. You'll also send follow-up emails and texts to answer questions, respond to inbound messages and support tickets, and keep clear documentation of all interactions. Essentially, you'll be the go-to guide and trusted partner, ensuring HCPs feel confident and supported as they prepare for their first shifts. Please note, this role is not cold calling or technical support, and every conversation will be unique, requiring you to think on your feet.

Clipboard Health is looking for individuals who enjoy talking to people, helping them succeed, and solving small challenges. You should be comfortable making calls and excel at building rapport quickly. Clear and professional English communication (both speaking and writing) is essential, along with strong organizational skills and the ability to follow through on tasks. This 100% remote position requires a reliable laptop/desktop (no Chromebooks or Linux), a minimum 20 Mbps wired internet connection, a wired headset, and a quiet, distraction-free workspace with stable power and internet. The pay is not listed.