Up To $65K/YR Customer Support Based Roles Hiring Now!

Data Entry Specialist at ABC Legal

ABC Legal Service, a leading national provider in legal document filing and service, is seeking an e-File Specialist. This full-time, remote position operates Monday through Friday, from 8 AM to 5 PM PST, and is open to candidates located anywhere in the United States, with a starting pay of $15.00 - $17.00 per hour. The primary responsibility of this role is to review and file legal documents using the company's internal online platforms and email, collaborating closely with the e-Fulfillment and e-Filing teams. Key duties also include participating in ongoing training, investigating discrepancies, and completing assigned projects. While no prior experience is necessary, strong candidates will possess tech experience (which is strongly preferred), have a high school diploma or GED, and demonstrate exceptional attention to detail, the ability to perform repetitive tasks accurately, and basic proficiency with Microsoft Office. A typing speed of 50 to 60 words per minute and a team-player attitude are also required.

Quality Assurance Specialist at ABC Legal

ABC Legal Service, a national leader in legal document filing and service, is looking for a Quality Assurance Specialist. This full-time, remote position operates Monday through Friday, from 9 AM to 5 PM PST, and offers a pay range of $15.00 - $17.00 per hour. In this role, you'll be responsible for coaching, training, and providing feedback to process servers to enhance their performance. Your key responsibilities will include offering support and education to underperforming servers, communicating directly with them to provide meaningful feedback, resolving any blockers they encounter, and ensuring they understand performance expectations. You'll also review daily reports to identify and address reasons for disengagement, hold servers accountable for their performance, track and communicate blockers to leadership, and collaborate with the recruiting department as needed. While a high school diploma or GED is required, ideal candidates will have experience in training and/or coaching, excellent written and verbal communication skills, proficiency with Microsoft Office (Word, Excel), and the ability to analyze processes and recommend improvements. Familiarity with legal processes is a plus.

Workforce Realtime Analyst at JCPenney

This remote Workforce Real-Time Analyst position focuses on continuously monitoring call flow within the Customer Service Center (CCSC) Network using various specialized tools such as Cisco Real Time Monitor and Spectrum Real Time Display. The role involves compiling and analyzing call flow trends and statistics, maintaining accurate reports, and communicating business-impacting trends to relevant units. A key responsibility is adjusting routing thresholds and parameters to maintain center efficiencies and support customer service levels. The analyst will also be responsible for logging all trouble reports, resolving problems with internal and external vendors like AT&T and Cisco, and performing other assigned tasks.

Candidates should possess a minimum of six months of call center experience, above-average written and oral communication skills, and the flexibility to work various shifts including days, nights, weekends, and holidays. Essential qualifications include being detail-oriented with strong organizational skills, having a working knowledge of Windows, Excel, Word, and other Microsoft business applications, and the ability to problem-solve and make decisions independently. Previous experience with Nice/IEX is desired. The role also requires the ability to review historical data for volume, average handle time (AHT), and shrinkage, monitor call queues and real-time adherence, and effectively create, communicate, and execute staffing plan changes based on business needs.

Intake Specialist at AdaptHealth

AdaptHealth is seeking an Intake Specialist to join their team, offering full-service home medical equipment products and services. This role has a wide range of responsibilities focused on accurate and timely data entry, managing inventory and services in key databases, and communicating with referral sources. The Intake Specialist will be responsible for entering referrals within established timeframes, communicating with referral sources and physicians to ensure proper documentation, and accurately inputting referrals into the correct systems. They will also work with local branch leadership to ensure appropriate inventory and services are provided, assist with other regional team functions, and communicate financial responsibility and collect payments from non-Medicaid patients.

Other key duties include ensuring the correct shipping methods are used, answering phone calls promptly, reviewing medical records for non-sales assisted referrals to ensure compliance, and being an expert in payer guidelines to determine qualification status. The specialist will also work with community referral sources to obtain compliant documentation, contact patients when documentation is insufficient, and collaborate with the sales team to facilitate the referral process. The ability to navigate multiple online EMR systems and work with the verification team is essential.

Candidates should possess strong communication, decision-making, analytical, and problem-solving skills, with a keen eye for detail. Excellent customer service and telephone skills are a must, along with proficient computer skills in Microsoft Office. The ability to prioritize and manage multiple tasks, learn new technologies, and understand data flow through systems is also required. Minimum qualifications include a High School Diploma and one (1) year of work-related experience in healthcare administrative, financial, or insurance customer service, claims, billing, call center, or management. Experience in a Medicare-certified HME, IV, or HH environment that routinely bills insurance is considered exact job experience.