UP TO $72K/YR CUSTOMER SUPPORT ROLES HIRING NOW!
DAILY LEADS
5/29/20253 min read
Senior CX (customer service) Associate at Blueland
Blueland, an eco-friendly company revolutionizing cleaning and personal care products to eliminate single-use plastic, is seeking a Senior Customer Experience Associate. Key responsibilities include providing exceptional customer care through various channels (messaging, chat, email, social media) with a positive and proactive mindset, always prioritizing customer happiness. The Senior CX Associate will maintain professionalism as a brand representative, educate customers on products, ingredients, usage, and sustainability, and play a leading role in monitoring and engaging with customers on social media. They will also contribute ideas for process improvement, identify and escalate emerging customer issues, utilize internal systems for solutions, and handle challenging inquiries with patience. The role may involve assisting in training new team members, contributing to projects outside of the CX inbox (like quality assurance or data entry), proactively supporting the team during high volume periods, and collaborating cross-functionally to improve the overall customer experience.
Qualified candidates should have 2+ years of experience in a customer-facing role, preferably within e-commerce, service, retail, or consumer goods. They must possess exceptional verbal and written communication skills, strong problem-solving abilities, and a proactive approach to customer issues. The ability to multitask, prioritize, manage time effectively, troubleshoot, and work both independently and collaboratively is crucial. A passion for Blueland's mission and sustainability, a full understanding of social media platforms (with the ability to monitor and engage on personal devices when needed), and an understanding of CX metrics like FRT and AHT are also required. Experience with Blueland's tech stack (Gorgias, Loop, Okendo, Shopify, Klaviyo, ReCharge) is a plus. The schedule for this role will include weekly Saturday and Sunday shifts, with an hourly pay range of $22.50 to $26.00.
Client Support Specialist at AuditBoard
AuditBoard, a leading audit, risk, ESG, and InfoSec platform, is seeking a Technical Support Specialist to join their team. This role focuses on providing direct assistance to active clients by answering product feature functionality questions for the products supported by the team. The position involves coordinating the delivery of various support services, including responding to inquiries via email tickets and phone, performing data migrations, conducting live phone training, and reconfiguring systems. Through client interactions, the specialist will gain valuable insights into customer needs. Additionally, responsibilities include troubleshooting system issues encountered by clients and collaborating with internal teams to resolve these issues and provide solutions.
Ideal candidates will be positive, self-motivated professionals with 1-3 years of experience in a technical support function. Experience in a SaaS environment and proficiency in Excel fundamentals are highly preferred, as is the ability to confidently work in the Eastern and Central Time Zones. Familiarity with helpdesk ticketing systems, particularly ZenDesk, is a plus. A Bachelor's degree or an equivalent combination of education and experience is required. The successful candidate will possess strong analytical and troubleshooting skills to resolve problems quickly and cost-effectively, along with excellent interpersonal, verbal, and written communication skills, especially for phone, email, and online communications. The role demands collaboration with development, product management, and customer onboarding teams, a high level of energy, initiative, and professionalism, and strong organizational and planning skills. Accounting and audit knowledge is a plus, and candidates should be open-minded and willing to learn. They pay range is $48K-$72K per year.
Client Support Specialist at Lyra Health
Lyra, a company transforming mental health care through technology, is seeking a Client Support Specialist to serve as the first point of contact for clients seeking care, benefit information, or resources. This role primarily involves assisting clients via phone and chat, with some email communication, focusing on first-touch resolution. The Specialist will also support HR Managers and Customer Representatives in coordinating support for major events and team support. This is a high-volume contact center environment, requiring a focus on calls and chats and comfort in discussing sensitive topics. Lyra provides extensive training on supporting members.
Responsibilities include conducting needs assessments and educating clients about Lyra’s services, prioritizing client safety by recognizing and escalating potential safety concerns, and managing end-to-end member support related to care connection, manager support, technical assistance, and general benefit questions. The role demands excellent written and verbal communication skills, efficient navigation through Customer Relationship Management (CRM) tools, engagement in feedback and self-assessment, strong time management skills, and adaptability to shift changes. The Specialist must also work well in a structured team environment.
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